Customer satisfaction is extremely important for the long-term goal of any organization. Each customer segment is unique, and we need to know how to measure their level of satisfaction. What is the difference between qualitative and quantitative measures regarding customer satisfaction? Is one approach more reliable than the
OB is an applied behavioral science that draws on five behavioral science disciplines. Briefly describe the contributions each of these disciplines to OB. Consider your role as an OB researcher. On which of these disciplines might you be most inclined to draw for insights? Why?
I need to critique an article using the COMPASS framework but am having difficulty understanding the COMPASS Framework. Using http://tinyurl.com/43scfj2 article, I need assistance summarizing the following and I would like a paragraph for each: -Career Concept Profile -Organized For Fit -Motivation and Energy -Political Sav
The discussion questions addressed in this solution: 1. Evaluate current worker and workplace trends and predict the impact on future performing management systems. 2. From the e-Activity, discuss how performance management practices must change to adapt to the growing number of employees working remotely. Provide specific
One truism of instructional design and performance management is that you get what you measure. Training objectives are essential to all development. They support the outcomes of the course, and good training objectives support the overall curriculum and the strategies of the organization. Prepare a PowerPoint presentation th
Consider the following article: http://www.entrepreneur.com/article/217946 What are some of the benefits of monthly performance reviews for sales jobs?
Imagine you are responsible for merging the customer databases of the partners of a joint venture into a single database to be used solely by the joint venture. What are some steps you might take to integrate the two databases into a single database? State your assumptions. Additionally, please give your personal experiences wit
Imagine you are working at an ice cream shop. It is the middle of summer, the shop's busiest season, and the electricity goes out during a storm. Rank the actions that you should take in order of importance, as your performance will be measured regarding your immediate actions. Assess the advantages and / or disadvantages of ha
Determine why organizations can have higher productivity when top managers encourage supervisors to set goals, assess performance, and provide feedback to employees. Support your answer with examples. Then, describe the experience you have had with performance appraisals and how your performance has been influenced by them. Rate
Staffing Organizations Changing a Promotion System. Bioglass, Inc. specializes in sales of a wide array of glass products. One area of the company, the commercial sales division (CSD), specializes in selling high-tech mirrors and microscopes and photographic lenses. Sales associates in CSD are responsible for selling the g
Determine three ways that employee layoffs can affect other employees in the organization. Examine two additional ways that employee layoffs can affect the organization as a whole. Imagine that you are a manager of the HR department of a company and you are required to lay off one of your employees. Propose two ways that you
Evaluate the types of employee testing that companies may require that are discussed (Personality Testing - measures patterns of though, emotion and behavior. Cognitive Ability Testing - assesses learning, understanding and the ability to solve problems. Situational Judgement Testing - puts applicants in hypothetical situation
Explain what a company must do in order to successfully implement a value based management incentive program. Give an example of this newly developed program.
Compare and contrast the structured interview, situational interview, and behavioral interview. Determine which type of interview would be more beneficial when interviewing applicants. Support your selection. In the selection of the candidate, determine if the manager should make the final choice or if others should be includ
The international expansion of the customer service department (CSD) is scheduled to begin in the next quarter. The senior management team has asked you to provide them with a plan for training current and future employees on cross-cultural diversity. The team would like to understand the major topics of the training and the met
The cost of employee benefits has risen sharply in recent years. Companies have looked at ways to reduce costs, particularly in employee health care. • What options do companies have for lowering their costs in providing employee health care coverage? • From your perspective, what cost-saving options should be the prio
Performance management is one of the most important parts of a supervisor's job, but arguably, it gets less attention than most other duties. Supervisors often do not draw clear distinctions between employees. To solve this problem, some organizations use a forced distribution model, where some employees have to fall into each q
Employee engagement is an important concept for organizational success since it describes how committed employees are to their work. Identify and define the four drivers of engagement and discuss how engagement is related to business ethics.
Define performance appraisal, and explain the areas in which performance data and information are used for making decisions. Discuss the issues that employers face in measuring and rating employee performance. Henderson, R. I. (2006). Compensation management in a knowledge-based world (10th ed.). Upper Saddle River, NJ: Pren
What are considered factors leading to successful pay for performance? What factors lead to the greatest success? Also, how do you define pay for performance systems as successful?
You are the recruiter for a position of vice president of sales for a company that sells high apparel on the east coast. This position carries with it a number of key responsibilities, including managing a department of 270 part-time and 60 full-time employees, forecasting and managing a budget, responsibility for P&L for the de
Identify which tools would be most effective in measuring an organization's performance against the determined standards such as dashboards, balanced scorecard, budget, and benchmarking. Justify this selection
Please help gathering sources and basic information to get a research paper started. It is on the company Microsoft. It is in regards to organizational behavior including: - Motivation - Communication - Power - Organizational design - Structure - Issues and recommendations on improving those organizational issues.
Karen is shopping at Big Mart. She has with her an umbrella which is the same brand Big Mart carries. When a Big Mart employee, Steve, sees her leave with the umbrella without going through the checkout lane, he asks her to come back into the store. Steve says that he thinks Karen is shoplifting the umbrella. Karen tells him tha
Write a paper on a specific aspect of or topic relating to Organizational Behavior and its implications for business. Apply your findings to a specific industry or type of business. Be sure your paper addresses the following: What are the strategic implications of organizational behavior for your selected industry or business
To answer the following questions, perform an Internet search for sample proposals. For example, type project proposal example into Google or Yahoo. 1. Based on the results of your search, find a sample proposal posted on the Internet. What company developed the proposal, and what objectives were they looking to accomplish? 2
You are the Food Services Director of St. Regis Hospital with a staff of 135 employees. The Senior Staff Dietician, Joe Smith, was dismissed on charges of embezzlement. The problem is, Mr. Smith had been with St. Regis for over 30 years, and was well loved by the food services staff. Since his departure, morale of the department
1. What is meant by the term 'employee grievance'? 2. Why is it important for employers to try to prevent bullying behavior within their organizations? 3. Identify and explain in detail 2 of the principles of grievance procedures. 4. What are the potential benefits for organizations of introducing successful employee invol
Please help with the following problem. Determine the relationship between questioning, answering questions, and the vitality of the field of study questioning is taking place.
For this initial research, you need to identify a specific topic for your final project. Write up to 250 words using APA format introducing the selected topic. You should include responses to the following questions: What is the focus for your project, and how is it relevant to the issues studied in this course? Why does thi