Performance Measurement During Crisis
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Imagine you are working at an ice cream shop. It is the middle of summer, the shop's busiest season, and the electricity goes out during a storm. Rank the actions that you should take in order of importance, as your performance will be measured regarding your immediate actions.
Assess the advantages and / or disadvantages of having more than one source of performance measurement within a company. Support your position with examples. Of the performance measurement sources you provided, select one that you believe your current or previous company could benefit from and explain why.
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Solution Summary
A discussion regarding performance measurement in a crisis situation using a specific case study example. 591 words.
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Imagine you are working at an ice cream shop. It is the middle of summer, the shop's busiest season, and the electricity goes out during a storm. Rank the actions that you should take in order of importance, as your performance will be measured regarding your immediate actions.
To me, the first step would be to ensure all customers are advised to leave the shop and finish any transactions that you are in the middle of when the electricity shut off. From there, locking the cash register, placing a "closed" sign on the door and locking the entrances (both back and front) to the store are important.
The second step would be to get the ice cream somewhere that it will have a better chance of remaining frozen longer. Typically, this is in a freezer with a tightly shut door. So step one would be to put all of the ice cream containers that are in the front of the ...
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