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    Organizational Behaviour

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    Technology and Customer Relations Management

    Model 3 SLP Project You'll remember that we're pursuing a common task throughout the Project assignments in all Modules -- that is, the development of a CRM audit/plan for a company or organization you've chosen. Specifically, for the Session Long Project for this Module, you are to continue researching the CRM practices of y

    Qualities, strategies and guidelines for earning trust

    Can you help me with this assignment? Just need some direction. Sometimes, a salesperson at Cavalier Products may promise something to the customer that he or she is unintentionally unable to deliver. Also, sometimes product installation may be outsourced to a service company to complete. A customer can perceive this as being

    Diagnosing the Causes of Poor Performance

    Can you help me get started with this project? Review Case Study 4-1, (See Attachment) "Diagnosing the Causes of Poor Performance". Imagine you are the manager in the case study. Identify possible solutions that may alleviate the performance problem and explain your answers.

    CostCo Case Study

    Read the attached article on Costco prior to answering these discussion questions. 1. What competitive pressures does Costco face and how does their "pro-employee attitude" help them overcome these pressures? 2. What are some of the hidden costs associated with the cheap-labor model popularized by Costco's chief competitor

    Healthcare delivery model, optimum performance of hospitals

    Given that the government spends 51 cents of each healthcare dollar, comment on how the top management of a community hospital and a teaching hospital achieve optimum performance in the future. What role will costs play in determining the optimum performance of hospitals in the future? Which healthcare delivery model is l

    Food and Beverage Management: Teamwork with Diverse Cultures

    1. Every operation talks about team work and in theory it sounds great. But how do you really get people of different backgrounds and cultures to work together for the benefit of the company? Some operations use incentives but that does not always work. 2 "The effect FOH and BOH difference and similarities has the establishe

    Performance Appraisal System for the Tall Pines Hotel

    Performance Appraisal Exercise Take yourselves back to the Tall Pines Hotel, which thanks to your expert recruiting and selection strategies is now up and running, and enjoying a profitable first year. Now the time has come to evaluate the performance of your employees. Please develop a series of performance criteria for th

    New Employee Orientation - HR

    The recruitment and selection process is complete. The new hire requires a job contract that includes the offer and terms of acceptance. To create the job contract you must use the position for hire developed previously in this course. In addition, create a new employee orientation schedule that you plan to use when communicatin

    Effective Communication: Partnership in Italy - Melissa Chang

    Chapter 12 Case Study - Effective Communication: Partnership in Italy Melissa Chang was asked to travel to Venice, Italy and meet with her company's partnering company. Preparation for the trip was stressful. Not only had her colleague cancelled their recent trip to Moscow at the last minute, making the US partner look bad

    Article review: Culture, leadership, and power: the keys to organizational change

    Clement, RW (1994) Culture, leadership, and power: the keys to organizational change. Business Horizons. Retrieved May 16, 2010, from http://findarticles.com/p/articles/mi_m1038/is_n1_v37/ai_14922916/ Read the article and then write a short paper describing how the exercise of leadership depends on understanding the politic

    Customer Relations: Five discussion questions

    (1.) Here is an interesting article from the NY Times about some over-zealous data mining. Based on what you've learned from the Background of this module, please comment. Your response will be evaluated based on how well you integrate material from any part of the Background. I recommend looking at the last sections of the

    Employee Privacy Report: E-mail, internet use, policies for privacy

    Employee Privacy Report Write a report in which you address e-mail, Internet use, and privacy policies in the workplace (you may use your job, but if you prefer not to, use a fictional organization). Be sure to answer the following questions: - What are the e-mail use, Internet use, and privacy policies at your job? -

    Disputes in long-term relationship - real example

    I want real life example of two parties have long term-relationship (outsourcing), where the relationship faced dispute among parties. Don't provide me with website contain theoretical illustration, or theoretical example. All I want to have is real examples. I need the links to read about the dispute.

    Organizational Behavior: Motivation for effective training programs

    Use the expectancy and reinforcement theories of motivation (and optionally, any other motivation theories that you believe may apply) in order to answer the following questions: 1. Explain why employees in an organization may not be motivated to perform well in a training program, and 2. Suggest improvements in the program

    Financial management of portfolio or programs

    Investigate basic thoughts on the financial management of portfolio or programs. Develop a clear, direct method of assessing the relative desirability of arbitrary projects from an investment management perspective. Keep the method as general as possible.

    List three positive and unique aspects of intercultural relationships. List three reasons why people are hesitant to develop relationships (platonic or romantic) with people from other cultures. Which one of the above reasons pertains (if at all) most directly to you? Please explain your answer.

    List three positive and unique aspects of intercultural relationships. List three reasons why people are hesitant to develop relationships (platonic or romantic) with people from other cultures. Which one of the above reasons pertains (if at all) most directly to you? Please explain your answer.

    Real Problems that May Underlie Employee Resistance to Change

    Employee resistance to organizational change initiatives is a symptom, not a problem. What are some of the real problems that may underlie employee resistance to change? How do organizations create an atmosphere whereby employee resistance is reduced and/or eliminated? Research has shown that organizations are more likely to

    Roles & Responsibilities at a Lodging Facility

    1 What are the roles and responsibilities of each department in a lodging facility as it applies to guest services? Should a lodging facilites Back of House (BOH) operations be concerned with guest service? Why or why not? 2 What impact has globalization had on the lodging industry? How can a lodging facility meet the needs

    Characteristics of High-Performance Workplaces

    These are the areas I am looking for: just general examples: Defined business goals and objectives Management support and encouragement Motivated strategic workers Rich user experience Flexible process and technology support Robust content and access High-performing communities Understanding and su

    Juice Company Decision Theory: New Factory

    Juice Company is producing a new product line. The annual demand has the following probability distribution: Annual Demand Probability 20,000 0.3 50,000 0.5 90,000 0.2 Each case of Juice sells for $5 and incurs a $3 Variable cost. it costs the company $8000

    Strategy management five forces

    Describe and support five forces? What is the company strength, weaknesses, opportunity and thread? Corporate level strategy and recommendation?

    Risk Management In-Money Call Options

    1. A deep in-the-money call option on futures is exercised early because a. the intrinsic value is maximized b. it behaves like a futures but ties up funds c. the futures price is not likely to rise any further d. all of the above e. none of the above 2 .The transaction designed to exploit mis-pricing in the relati