How Effective is Hillwood Medical Center
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THis solution discusses the organizational behavior moment case study "How Effective is Hillwood Medical Center".
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There are competing cultures at Hillwood. The administrators and staff do not have shared values. The chief medical officer is concerned about lives saved, the board is concerned about costs, and the staff is concerned about their working conditions (supervisors, technology, supplies). Although these values could become aligned: saving lives in the most cost efficient way in which the staff is treated in a fair, equitable manner, currently the values are at odds with one another and each part is unable to look at the bigger picture. This is quite evident with the attitude of Dr. Garcia, who explodes, "You administrators are never available when we need you. Your only concern is ...
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- BA, University of Southern California
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- Ed.D, Boise State University
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