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Managing Customer Service

customer service satisfaction situation

Have you ever been in a work, academic, or volunteer position in which your duties required you to resolve multiple and difficult customer service/satisfaction issues? Describe an example of how you resolved multiple or conflicting difficult customer service/satisfaction situations.

InterClean: Career Development plan, Job Anaylsis and selection

See the attached files. A report on the below ? Job Analysis o Conduct a job analysis for new salesperson positions in InterClean. ? Identify the analysis method (s) you feel appropriate. ? Describe 4 to 5 main job duties and specifications that will pertain to the new sales department. Be specific. ? Workforce P

Product Strategy

I need a product strategy for selling knives on a new e-business website. The knives we are going to sell range from hunting knives to general use type knives: If you are going to sell online, list products/services that you will offer to sellonline. Develop ways of bundle your products and services and product packages avai

New electronic self-service checkouts

How do the new electronic self-service checkout stands (found at grocery stores, Home Depot, and other locations) provide better service to the customer? How does the customer impact the delivery of this service?

Class Differences in Consumer Behavior

Class Differences in Consumer Behavior Harrods and Sharper Image Two firms that seem to have successfully targeted the upscale consumer are Sharper Image at http://www.sharperimage.com and London-based Harrods at http://www.harrods.com. Sharper Image specializes in cutting-edge electronics and gadgets that you cannot find

Effective communication techniques: characteristics of consumer behavior

Details: Sometimes it's best to learn from other industries, so you take a break from studying the gourmet food industry. Choose one of the following categories: Airlines: Southwest Airlines and American Airlines Computers: Dell and Apple Clothing: Gap and Ann Taylor Department stores: Wal-Mart and Nordstroms Research

Standard Deviation of Customer Service Times at Drive-Up Window

In effort to provide more consistent customer service, a manager of a local fast food restaurant would like to know the dispersion of customer service times about their average value for the facility's drive-up window. The attached file contains 200 customer service times, all of which were observed during the busiest hour of th

Marketing and Customer Relationship Concept Worksheet

Read Scenario One: TeraTech and complete the Simulation "Automating a Support System. As you read through the scenario and the simulation, consider some potential opportunities for TeraTech and Z-Wing in the area of Marketing and Customer Relationship Management.

Consumer Behavior: Response Principles

Please assist with the following questions: 1. You are a marketing manager of a very innovative washing machine. The product has all the continuous improvements including a computer chip that regulates water temperature. Of course the retail price is very high. Your boss wants you to recommend what type of family types with

Consumer Behavior Wants to go into Debt

In regards to consumer behavior, it is often said that we are a "debtor" nation, all too willing to go into debt for wants as opposed to needs. Why do you think we, as American consumers, are so willing to go into debt? What drives individuals to carry such high consumer debt and when do you think we transitioned from a nation

Complaining Customer Case Study

Write a case study following these outline. 1. Identification of the Issues 2. External Analysis 3. Internal Analysis 4. Alternatives 5. Decisions and Implementation 6. Measuring Results 300 Words limit. Bullet Points only.

Question about Training Program

Question 1 You are the Training Director of the HR Department. Julie, the manager of your Customer Service Unit, has come to see you. She feels that her staff does not do a very good job of interacting professionally with customers when they call in with product complaints. She feels they need some training in customer servic

Develop a thank you note for customers who buy your product.

I need to develop a "Thank You" note that will be inserted into the shipping box of the product our customers buy from us. What should we say to our customers that make them feel they have made a good decision and also reinforces our heartfelt admiration for their business.

CRM - Loyalty Builder

Review the below case study. Answer the questions at the end of case. The Loyalty Builder - Issue #45 ~ February 2003 Author: Debra J. Schmidt a.k.a. "The Loyalty Builder" Weekly Newsletter I have had the same dentist for twenty years. Due to a bicycle accident many years ago, I've needed extensive dental work incl

Net-4-You: Monthly Customer Retention Rate

Net-4-You is an Internet Service Provider that charges its 1 million customers $19.95 per month for its service. The company's variable costs are $.50 per customer per month. In addition, the company spends $.50 per month per customer, or $6 million annually, on a customer loyalty program designed to retain customers. As a re

Management Accounting for Reducing Costs and Efficiency

The Vice President of Operations would like to increase profitability, improve customer service, and expand the business. Even though the external accounting department spends 5 days preparing each quarter's financial statements and disclosures, she does not examine those financial statements issued to the company shareholders.

Marketing Plan for Z-Wing

You are the Head of Commercial Aviation at Z-Wing, the world's largest Commercial and military manufacturer. Janssen is Z-Wing's closest comeptitor and has recently captured 47% of the market. The Chairman Aaron Weiss has given one objective--"Come up with a marketing plan to help Z-Wing stay ahead of Janssen and maintain Z-Wi

Employee Absenteeism in a Call Center

Discuss how an HR manager of a customer call center at a major Internet service provider would resolve the issue of employee absenteeism and tardiness.

Customer Service

Discuss customer service levels for an inventory system within the context of quality management. Use peer-reviewed journal articles and books to support your 250 word response. Be sure to use APA 5th edition guidelines for in-text citations and the reference list.

Consumer Behaviour 102

Question Go to www.cadillac.com. (a). Provide a background of the website as an introduction to this project (1 page max) (b). Once the ultimate status symbol, Cadillac's image began a slow decline around 1980. The brand is now on a major quest to reclaim its title. Although they are seeing some success, they may be hit