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Human Relations and Development: Target

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Visualize yourself as an executive at Target. Develop a policy to empower customer service desk associates to resolve customer problems, including the limits to their empowerment.

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Providing valuable experience is an exercise in understanding, managing and fulfilling the expectations of the customer. To meet these expectations businesses must align each customer's expectations of the service/product the business offers, to the customer's perception of his or her fulfillment. In order to increase customer expectations, business must start by enhancing their relationship with the customers, by fast-tracking customer's needs and by maintaining and strengthening their ties. ...

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This solution develops a policy to empower customer service desk associates to resolve customer problems, including the limits to their empowerment, in 289 words.

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