"Customer Service" has been a buzzword (or even a catch phrase) for quite some time. There might even be occasions when employees think that if they aren't being rude to customers then their actions are effective enough and they are providing ample customer service. However, "good enough" is insufficient in the highly competitive, customer service-oriented business world. Given the current state of our global economy, companies must find a way to attract new customers and retain the existing ones. Plus, attention must be given to internal customers - your vendors, your suppliers, and (most importantly) your coworkers and peers around you. Neglecting your customer service, whether it impacts external or internal customers, is extremely detrimental to a successful organization.
21 Pages | 3,328 WordsAaron Barbee, MBA (#105647)