Explore BrainMass

Quality Management

In the 1920s, Bell Telephone Laboratories began developing quality management techniques with the goal of providing high quality telephone service, allowing them to retain their monopoly. Walter A. Shewart, the father of statistical quality control, came to Bell Labs and helped them develop methods of statistical sampling and control chart techniques. Another engineer named Joseph A. Juran was chosen to lead a small group of engineers in learning Bell Labs techniques at Western Electric. Another statistician named W. Edward Deming was introduced to Shewart, and used these techniques throughout World War II to set standards and ensure quality control during wartime, especially for munitions.

American’s were the leaders in quality control up and throughout World War II. However, increasing domestic and international demand for mass-produced American goods after the war created an environment where managers began focusing solely on keeping costs low. This focus on costs led to quality issues in the 1980s.

However, after World War II, Deming and Juran had been recruited by the Japanese Union of Scientists and Engineers (JUSE) to help teach quality control techniques in Japan. By the 1970s and 1980s, the Japanese companies had perfected quality management, and became quality leaders around the world. This led to a revolution in business management thinking about costs and operational effectiveness.

According to W. Edwards Deming, when companies focus on costs, costs tend to rise over time and quality falls. However, if a company focuses on quality, costs will fall over time.


This meant that the American thinking that there was a trade-off between costs and quality was ultimately false.

Quality management includes international standards ISO 9004:2008 and ISO 15504-4:2005 and methods such as Kaizen, Six Sigma, Total Quality Management (TQM), lean manufacturing and the Toyota Production System, and Kansei engineering. It also includes techniques such as employing quality circles

Categories within Quality Management

Total Quality Management

Postings: 160

Total quality management involves an organization-wide effort to produce quality. It draws heavily on the science and techniques developed under quality management.

Six Sigma

Postings: 298

Six sigma refers to a set of strategies, processes, and quality checks that ensure a high standard of quality for the products produced .

Quality Circles

Postings: 38

Quality circles are small groups of employees that meet regularly to solve problems affecting their work area, and to enhance the quality and productivity of their work.

Commonwealth Banking Cooperation

The Commonwealth Banking Corporation issues a national credit card through its various bank branches in five southeastern states. The bank credit card business is highly competitive and interest rates do not vary substantially, so the company decided to attempt to retain its customers by improving customer service through a redu

IT Project Quality Management

Lets say that your company has discovered that it must confront its chronic project cost problems head-on in order to operate profitably. As part of cost control measure, you will use the earned value management (EVM) technique to plan and track performance of the newest set of projects. Your company has determined that project

Quality Management

Identify how your company uses quality management. Identify different areas for quality measurement and management. What types of quality tools and techniques are the best to be employed, process control, quality tools, employee involvement? Consider quality management programs such as TQM, Six Sigma, ISO9000, etc. How might the

Quality Management in Companies: define quality, give practical examples. Based on reading from Yong, J. & Wilkinson, A. (2002) The long and winding road: The evolution of quality management. Total Quality Management, Vol. 13, No.1 pp. 101- 121.

How would you define 'quality' in the context of your company or a company you know well? What value does the concept of quality have for the company? Justify your answer by giving practical examples. In addition to your readings, use the article below to answer the following question. Yong, J. & Wilkinson, A. (2002) The lon

ISO: International Organization for Standardization

What is ISO? What are the benefits of international standardization? How have the ISO 9000 standards been received worldwide? What are the latest changes in ISO 9000 (2000)? What are the basic principles of the latest revision to the ISO 9000 standard? (ISO: International Organization for Standardization)

Qualitative risk assessment.

Please describe eight tool or methods for qualitative risk analysis in the risk management industry and a description of each tool or method

Quality Program Review

You've been here at Excellent a few days and met some people and looked around. Now it's time to get down to business. As you know, we are looking to you to set up the Quality Department, which just about everyone here thinks we need. But I really want to do this right. So the first project I want you to do is a quality progr

Quality Management Systems

Write a summary about "ISO 9001 Quality management Systems - Requirements"

Quality Control and Scope Changes in Project Management

See the attached file. The director of your department has asked you to provide on outline on how you will assure the successful completion of the project. She is concerned that if the scope of the project changes, your team will not meet the deadline. Provide an e-mail response to the director, discussing the following:

Management style, vendor relationships, and being a team player

Can you help with a simple explaination and example for each question? 1. Describe your management style and how you motivate people on your team. 2. Describe how you maintain relationships with vendors to ensure delivery and quality. 3. Describe a situation where you negotiated a vendor contract. 4. Explain your past inte

Quality Management - Massachusetts General Hospital CABG Surgery

The case study these questions apply to can be found here: in the Massachusetts General Hospital: CABG Surgery (A). 1. What are the primary challenges in improving operating processes in a health care environment? 2. What is a care path? What are its specific features? W

Quality Management Programs for Healthcare

Explain and describe different types of known total quality management programs and discuss ways to ensure that a specific total quality control program contributes to an organization's ability to excel in all areas. Use the example of a total quality management system in the healthcare industry to illustrate your point.

House of Quality: Operations and Supply Management

Develop a house of quality that helps guide your design of the location (both interior and exterior), operating times, etc. to best fulfill your customers' wishes and help your business be competitive in the marketplace. Try to examine at least 6 different "how" characteristics (how you will achieve the customer requirements). B

Service Quality and Personal Values

1)What is the difference between quality and personal values? 2)What is the importance of employees and information technology in the delivery of service quality? Use two examples of service firms to help support your answer. 3)What are two key components of service quality. Why are these components particularly important

Quality Management for a Dry Cleaner

What three areas of types of quality focus, e.g. product quality, etc for a Dry Cleaner and why would it be important? What are some quality tools and techniques that can be used to chart, diagnose and improve quality in these three areas for a Dry Cleaner? What types of quality programs would be best for a Dry Cleaner?

Quality Management Organizations and their potential impact for businesses

Prepare a 350 word paper in which you research at least two quality management organizations--one national and one local--that would positively enhance the implementation of a quality program. Identify the organizations you have researched and describe how the organizations help companies to improve the quality management.

Quality Performance

1. When a company wants to improve its quality performance, should it seek advice from an external organization? 2. Why would it seek membership in an external organization?

Types of Forecasting and Statistical Quality Control

Please assist with answering the following questions: 1) Explain the differences between qualitative and judgmental, statistical time-series, and explanatory/causal forecasting models. 2) Describe some common forecasting approaches for judgmental forecasting. 3) What is the difference between variables and attributes? 4) D

Financial Statement Analysis: Fed-Ex

1. Identify and explain the main sections of Fed-Ex annual report. 2. What are the key factors that influenced their financial performance during the year? 3. Identify and discuss the primary assets held by Fed-Ex. 4. Explain how management characterizes the internal control environment of the company.

Quality management program: This solution develops a quality management program. It includes a description of the organization and is specific. It is crafted around systems thinking, knowledge for improvement, and has a customer focus. It includes APA formatted references.

Develop or expand upon an existing quality management program. Provide a description of the organization and make sure your plan is appropriate to that organization and its challenges. Be specific. In particular, craft your plan around systems thinking, customer focus, and knowledge for improvement. 2-3 pages with at least thr

Operation Management - Organizations

I have to choose an organization, and answer the following questions A. How does your organization determine customer requirements? B. How are your organization's core competencies tied to its strategic goals? C. What are the strengths and weaknesses of the quality function deployment approach? D. What is your organization's

Project Management Maturity Model

Please explain: - The definition of the Project Management Maturity Model and how organizations can increase their overall productivity using the model. - The importance of organizational strategy and how project management needs to link to objectives to achieve results. - Project communication methods including who the s

Holistic Management- Implementing Holistic Approaches

I have seen many cases where conventional management practices continue to fail in organizations because those practices tend to only focus on profitability of the organization, rather that looking at the entire "big picture" that encompasses a holistic approach. This includes looking at how developing a product or service impac

Management Accounting: Cost of quality

Many companies have introduced "quality cost" measurement schemes for achieving high quality standard but some companies' philosophy has been that no measurement procedures should be devoted, especially to the measurement of quality cost. Quality cost schemes designed to measure performance in this area are considered to add to

Importance of Quality Control

Visit the websites on Quality Control (QC) listed at the bottom of this page. In addition, locate an article on the Internet or in the Library databases that describes an example of the use of statistics in Quality Control. In your post, briefly define Quality Control and explain its importance. Also, describe some of the most w

Business Venture that I could apply to Microsoft Project.

I'm looking for an example of a project plan for a business venture that I could apply to Microsoft Project. It should be the type of project that could draw investors and could be used to monitor, control, and forecast project results. Project plan should: ? include detailed cost and revenue estimates along-with a schedul