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Quality Management Differences in Service & Manufacturing

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Are quality management practices similar in manufacturing and service companies? How do they differ? Explain your answers.

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Solution Summary

This solution analyzes if quality management practices are the same in both manufacturing and service companies. It also explains how the two practices differ.

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In both manufacturing and service companies there is a need to monitor quality. However, in manufacturing companies, demand is not immediately linked with supply and products can be made in advance. In slower seasons, product can be made and stocked for busier times. In high demand situations, orders can be placed and supplied as available. In contrast, supply companies must deliver service on demand and service cannot be stored. As a result, quality issues in service companies must be dealt with immediately.

As well, there is a ...

Solution provided by:
Sally Baldwin, Ed.D
Education
  • BA, University of Southern California
  • MSS, United States Sports Academy
  • Ed.D, Boise State University
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