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Quality Management Differences in Service & Manufacturing

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Are quality management practices similar in manufacturing and service companies? How do they differ? Explain your answers.

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In both manufacturing and service companies there is a need to monitor quality. However, in manufacturing companies, demand is not immediately linked with supply and products can be made in advance. In slower seasons, product can be made and stocked for busier times. In high demand situations, orders can be placed and supplied as available. In contrast, supply companies must deliver service on demand and service cannot be stored. As a result, quality issues in service companies must be dealt with immediately.

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Solution Summary

This solution analyzes if quality management practices are the same in both manufacturing and service companies. It also explains how the two practices differ.

See Also This Related BrainMass Solution

Total Quality Management (TQM) Survey

I need help with the following:

Select three sectors from the list below:

1) Manufacturing

2) Service

3) Non-profit

4) Government

Then, research one organization representing each sector (total of 3 organizations).

Prepare a paper in which you explain the value of quality in relationship to customer satisfaction within the three organizations/sectors that you have selected and be sure to include a description of the need for customer-driven quality for each of the organizations. Include a matrix that outlines the differences between the strategic role of TQM within each of your chosen organizations/sectors. Finally, assess the importance of leadership within each of your organizations as it relates to quality.

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