Manufacturing and service-delivery organizations
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10-12 slides with speaker notes
Describe the differences between a manufacturing and service-delivery organization by comparing and contrasting the differences between the two types of organizations. Use an example for each type of organization from any market sector that delineates the differences. If the credit value is not adequate, please let me know what you are willing to do this for. Thanks.
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Solution Summary
There are major differences between a manufacturing and service organization due to the fact that manufacturing organization manufactures and sells a physical, tangible product whereas service organizations are involved with producing and delivering an intangible service that can only be experienced. This solution discusses these differences in structure culture, costs and marketing. This solution is 700 words. Management difference between the two organization-types are discussed in the attached PowerPoint file. This is an addition 10 slides and 800 words of notes.
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There are major differences between a manufacturing and service organization due to the fact that manufacturing organization manufactures and sells a physical, tangible product whereas service organizations are involved with producing and delivering an intangible service that can only be experienced.
As we know, that a service is produced and consumed at the same time and has no shelf life, no inventory or buffer stock as well as its attributes cannot be seen, unlike a product that can be stored, can be felt or touched by the consumer and attributes can be highlighted, service organizations operate in a different manner as compared to manufacturing firms.
Let us start about structure. Traditionally, manufacturing firms operate on a more rigid, hierarchical organizational structure with clearly defined functions, roles and responsibilities. On the other hand, service firms operate on a more leaner, flat organizational structure with flexibility in terms of structure, responsibilities and functions. This is due to the fact that employees in service industries often multi task because the service is produced and consumed at the same time and thus, the personnel involved ...
Education
- BCom, SGTB Khalsa College, University of Delhi
- MBA, Rochester Institute of Technology
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