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manufacturing and service-delivery organization

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Identify and explain the key differences between a manufacturing and service-delivery organization. As a minimum, a comparison of various business or operating models, key functions, and core processes should be included in the discussion. Approx. 700 words.

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There are major differences between a manufacturing and service organization due to the fact that manufacturing organization manufactures and sells a physical, tangible product whereas service organizations are involved with producing and delivering an intangible service that can only be experienced.

As we know, that a service is produced and consumed at the same time and has no shelf life, no inventory or buffer stock as well as its attributes cannot be seen, unlike a product that can be stored, can be felt or touched by the consumer and attributes can be highlighted, service organizations operate in a different manner as compared to manufacturing firms.

Let us start about structure. Traditionally, manufacturing firms operate on a more rigid, hierarchial organizational structure with clearly defined functions, roles and responsibilities. On the other hand, service firms operate on a more leaner, flat organizational structure with flexibility in terms of structure, responsibilities and functions. This is due to the fact that employees in service industries often multi task because the service is produced and consumed at the same time and thus, the personnel involved ...

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Identify and explain the key differences between a manufacturing and service-delivery organization. As a minimum, a comparison of various business or operating models, key functions, and core processes should be included in the discussion.

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