Purchase Solution

TQM

Not what you're looking for?

Ask Custom Question

You have just taken a management position with Wannamaker's Widgets Inc. They have approximately 50 employees. At the latest company results meeting, Wayne Wannamaker reveals to the employees that they have a lot of problems: poor product quality with some of the widgets, late product delivery, internal bickering and conflict, poor relationships with their suppliers, and poor customer service with loads of complaints!

He wants to implement some type of quality plan as a PR boost, but says he really doesn't think these quality plans are worth the paper they are written on. Besides that, his employees all ready have too much to do without worrying about some silly quality solution. Lottie Loudmouth blurts out that you have some expertise with TQM having taken a course at UOP. Mr. Wannamaker hears this and decides that you should put together a presentation to convince himself and the employees that TQM would be a good, viable solution for the company. Keep in mind with your approach that you are trying to convert Mr. Wannamaker. Don't bore him to sleep with long lists, but come up with some viable solutions for his problems! Give him a taste of TQM, the details can unfold at your next meeting if you get his buy in.

Put together a persuasive paper that will convince Wannamaker's Widgets that TQM would be a vast improvement for the company.

Be creative, fabricate any pertinent information you may decide to use!

Purchase this Solution
Solution Summary

Put together a persuasive paper that will convince Wannamaker's Widgets that TQM would be a vast improvement for the company.

Solution Preview

TQM will be extremely beneficial for our company as a company wide TQM plan will minimize and even eliminate all of the problems mentioned during the meeting. TQM, if embedded into the corporate culture of the company, will ensure that the company will be able to transform into a quality focused organization that exceeds customer's expectations in terms of quality and customer service.

In order to attain the desired objectives of the TQM plan, it is essential that quality culture is being embraced throughout the organization and quality becomes an inherent part of all organizational processes. Further, top management and senior employees will need to support this initiative and convince employees at all levels to embrace this change.

TQM initiative works like a vicious circle in eliminating organizational issues. Let us try to understand this with out organizational problems. The problems mentioned during the meeting such as quality issues, ...

Solution provided by:
Sandeep Bardia, MBA
Education
  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
Recent Feedback
  • "Thank you. "
  • "Thank you"
  • "Thank you. I got 20/20 last week for my discussion you help me out with."
  • "Thank you. Great Job. "
  • "Thank you. Great Job. "
Purchase this Solution
Free BrainMass Quizzes
Team Development Strategies

This quiz will assess your knowledge of team-building processes, learning styles, and leadership methods. Team development is essential to creating and maintaining high performing teams.

Income Streams

In our ever changing world, developing secondary income streams is becoming more important. This quiz provides a brief overview of income sources.

Basics of corporate finance

These questions will test you on your knowledge of finance.

Learning Lean

This quiz will help you understand the basic concepts of Lean.

Change and Resistance within Organizations

This quiz intended to help students understand change and resistance in organizations

View More Free Quizzes
Related BrainMass Solutions

  • Relationship between training and TQM

    Total Quality Management (TQM) is fundamentally based upon training. It is one of the core aspects of TQM. In order for TQM to be successful, training at various levels needs to take place.

  • Total Quality Management (TQM): Example Problem

    Some examples of TQM application concepts include an explanation of why a business would use TQM to find an opportunity to solve a problem; how TQM applies to continuous improvement of an existing product or service; and how organizations can use TQM

  • QUALITY MANAGEMENT AND PRODUCTIVITY

    TQM.

  • TQM Modifications

    This solution involves a discussion of TQM modifications.

  • Total Quality Management Paper

    Some examples of TQM application concepts include an explanation of why a business would use TQM to find opportunity to solve a problem; how TQM applies to continuous improvement of an existing product or service; and how organizations might utilize TQM

  • Totaly Quality Management Definition

    TQM is focused and purpose-driven.

  • disadvantages of a TQM program

    102791 disadvantages of a TQM program What are some disadvantages of a TQM program? With the stated advantages you provide, why should we implement a TQM program? The primary disadvantage of implementing a TQM program is its cost.

  • Total Quality Management (TQM) and Globalization

    This solution describes TQM, including how TQM impacts globalization and globalization impacts TQM, what some changes in management styles are when using TQM, and how to apply it to an organization. This solution is approximately 1000 words.

  • Quality Management

    also a key element of TQM.

  • ISO, TQM, and Malcolm Baldrige

    The ISO Standard , TQM and Malcolm Baldrige have a customer focus, such as satisfaction and measurement requirements. In short, implementing TQM is being proactive concerning quality rather than reactive (http://home.att.net/~iso9k1/tqm/tqm.

View More Related Solutions