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QUALITY MANAGEMENT AND PRODUCTIVITY

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What is the affect of TQM on an organization? What is required to implement TQM and make it successful

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What is the affect of TQM on an organization? What is required to implement TQM and make it successful

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TQM has strong impact in different areas of an organization. First of all, it leads to tremendous improvement in product and service quality of an organization. This, in turn, significantly enhances the customer satisfaction and thus, provides distinct competitive advantage to the organization.

TQM also leads to elimination of efficiencies, wastages and significantly improves operational efficiency, processes and systems in the organization. All these changes leads to improvement in operational margin and improves the bottom line profitability of the firm.

Quality is embedded in each aspect of the organization due to TQM. TQM leads to establishment of "quality culture" in the organization. TQM instills a completely new corporate culture in an organization that continuously strives for improvement.

Overall, an organization gains a lot in terms of better product and service quality, improved operational ...

Solution provided by:
Sandeep Bardia, MBA
Education
  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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