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What is quality management? A number of quality-management philosophies hold that prevention costs are the most critical quality-related costs. What is the logic behind this premise? How might a quality-management program affect productivity as well? Why is it important for every manager to understand?
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What is quality management?
Quality management implements the quality policy of an organization. It is an continuing endeavor to provide product and services that exceed customer expectations through a planned process. The quality management has three processes, quality control, quality assurance, and quality improvement. It is the method by which the firm measures the degree to which the providers meet the standards. Overall it is method by which the quality of products and services produced by a firm are improved.
A number of quality-management philosophies hold that prevention costs are the most critical quality-related costs. What is the logic behind this premise?
The prevention ...

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