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Define total quality management (TQM). Include a description of the impact of globalization on quality. Also, compare and contrast traditional management styles with quality focused management styles.

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Define total quality management (TQM). Include a description of the impact of globalization on quality. Also, compare and contrast traditional management styles with quality focused management styles.

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TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives. Total Quality Management is a management approach that originated in the 1950's and has steadily become more popular since the early 1980's. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality ...

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Sheetal Jain, PGDM
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  • BComm, University of Delhi
  • Post Graduate Diploma in Management (Equivalent to MBA), All India Management Association
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