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    Define total quality management and include a description of the impact of globalization of quality. Compare and contrast traditional management styles with quality focused management styles.

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    Total quality management

    Define total quality management and include a description of the impact of globalization of quality.

    Total Quality Management (TQM) is a philosophy and a management style which gives everyone working in an organization the responsibility to deliver quality to the customer. It is a comprehensive and structured approach to organizational management with the main purpose of improving the quality of products and services through ongoing refinements in response to continuous feedback. It usually consists of planning, organizing, directing, control, and assurance. It is a philosophy of business behavior and it embraces principles such as employee involvement, continuous improvement at all levels and customer focus, all aimed at improving quality, full documentation of activities, clear goal-setting and performance measurement from the customer perspective. Total quality is called total ...

    Solution Summary

    Th solution defines total quality management and discusses the impact of globalization of quality. It also compares and contrasts traditional management styles with quality focused management styles. This solution is 465 words.

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