Purchase Solution

Performance metrics for the service industry

Not what you're looking for?

Ask Custom Question

How does the operations function relate to the service industry, e.g., Starbucks, a call center, etc.? What performance metrics are more critical here as compared to a traditional manufacturing operation? Provide specific examples.

Purchase this Solution
Solution Summary

The solution examines the performance metrics for the service industry. How operations functions relate to the service industry is determined.

Solution Preview

How does the operations function relate to the service industry, e.g., Starbucks, a call center, etc.? What performance metrics are more critical here as compared to a traditional manufacturing operation? Provide specific examples.

In an organization, operations may include marketing, sales, human resources, and other departments. The operations function relate to the service industry in that all that parts (e.g. sales, marketing, etc) exist for "the production or delivery of goods or services."

Reference: Page 2
Operations Management in Business
By: Andrew ...

Purchase this Solution
Free BrainMass Quizzes
Marketing Research and Forecasting

The following quiz will assess your ability to identify steps in the marketing research process. Understanding this information will provide fundamental knowledge related to marketing research.

Basics of corporate finance

These questions will test you on your knowledge of finance.

Social Media: Pinterest

This quiz introduces basic concepts of Pinterest social media

Paradigms and Frameworks of Management Research

This quiz evaluates your understanding of the paradigm-based and epistimological frameworks of research. It is intended for advanced students.

Understanding the Accounting Equation

These 10 questions help a new student of accounting to understand the basic premise of accounting and how it is applied to the business world.

View More Free Quizzes
Related BrainMass Solutions

  • Properly format this into headings and subheadings

    Make sure to add the period at the end of the heading). Challenge two. Challenge three. Challenges for Company B Challenge one. Challenge two. Challenge three. Industry Metrics Metrics for Industry A Metric one.

  • Evaluation in Performance Management

    568026 Evaluation in Performance Management "For the final project, conduct research regarding the use of measurement and evaluation in performance management within a specific industry or organization.

  • Integrated organisation

    Operational metrics: Operational metrics can be defined as measurement of the efficiency of an operation or process. Operation metrics also measures performance, based on system behavior over time (Operational metrics, 2008).

  • Balanced Scorecard and Performance Measures

    In developing metrics for satisfaction, customers should be analyzed in terms of kinds of customers and the kinds of processes for which we are providing a product or service to those customer groups.

  • Business Strategy, Six Paths Framework, Strategy Canvas

    Strateries such as strategy canvas are effective in providing alternative strategies for the company to effectively analyze how they can acquire non-customers while the four actions framework focuses upon how to raise performance and service above industry

  • Performance indicators to evaluate performance of supply chain

    Information: Utilizing Indicators Information required to utilize performance indicators for evaluating the performance of a supply chain would consist of specific metrics appropriate for the organization, which will improve business performance.

  • Marketing Performance

    The customer service metrics for me were the extent to which my teacher liked my class performance, the extent to which the school basketball coach liked my performance in basketball and the extent to which the recruitment officers liked my replies

  • Base Pay, Pay for Performance, and Benefits

    I fully agree with the metrics and criteria recommended by Lisa and the CFO for the pay for performance plan.

  • How do you measure the output and outcomes? Are performance metrics different from activity metrics?

    Let mention two other examples, the excessive use of CPU by a computer program or the consumption of fuel by a car. The measurement of their performance is performance metrics.

View More Related Solutions