Share
Explore BrainMass

Quality Management

Risk Assessment Mtg.

You met with your department manager, a few of the stakeholders, and the sponsor last week to review the list of possible risks. They accepted most of your risks and agreed that the next step was the assessment. There was some confusion, however, over how that step should be completed. Apparently, a prior project manager did a p

Responsibility for various aspects of quality

Think about the various jobs and positions in Starbucks and who has what responsibility for various aspects of quality. Provide detailed information discussing these responsibilities and the impact that each one has on the customer in terms of quality. Please submit your solution in MS Word as an attachment.

Quality Control Chart

Can you help me with the following assignment/project? These problems from the book are to be done in Excel, with no add-ins, no hardcoding of numbers (e.g., mean, standard deviation), all formulas entered and complete, with appropriate chart, and analysis. If there are out of control points, identify them, but do not remove

Quality Control Charts

5) Please select, produce values and charts in Excel, and analyze this process using SPC chart(s) (see attachments). Every hour over the course of 20 hours, we pull a random scoop of trail mix out of the production process. We want to see if we are putting the proper proportion of raisins compared to other ingredients (peanu

Quality Management Regression Analysis

Regression Analysis 7) An insurance company is trying to predict when people will die (Death Age) using several factors. Use Regression to Analyze the data below to tell which factors are significant, and overall how good the model is in accounting for variance in Death Age. Interpret the results. HINT: Regression can onl

Quality Management: Zero Defects

Imagine how you could impact something in your life by willing it - weight loss, job, class, etc. Was Mr. Phil Crosby accurate in his statement that you just have to allow zero defects to get zero defects?

Measuring Quality in a Service Industry.

Measuring Quality in a Service Industry Quality is measured quantitatively. In manufactured goods, everything is spec'd out by plan and processes must create the components to spec within given tolerances. The final product must do what it is designed to do. Service industries are somewhat different, there is no product and

Galati Company's quality cost report

Q3. Galati Company's quality cost report is to be based on the following data: Lost sales due to poor quality $22,000 Test and inspection of incoming materials $91,000 Rework labour and overhead $55,000 Test and inspection of in-process goods $29,000 Product recalls $46,000 Quality data gathering, analys

Measuring Quality in a Service Industry compared to manufacturing

Measuring Quality in a Service Industry Quality is measured quantitatively. In manufactured goods, everything is spec'd out by plan and processes must create the components to spec within given tolerances. The final product must do what it is designed to do. Service industries are somewhat different, there is no product and n

Letting Workers Make Suggestions for Improvement

Imagine how workers will feel if they are encouraged to make suggestions and rewarded for changing the workplace to make it better." Write three or four sentences that describes how you would feel if you were the worker in this case or, if you have had experience at your place of employment with a suggestion program, share how i

Quality Management in Dieting according to Philip Crosby

Philip Crosby believed that defects aren't allowed if we make a commitment to being error-free. Philip Crosby applied this to his own life by developing something of an error free diet plan! Essentially, what Crosby is saying, that with all processes - business and personal - it is about mind over matter. Write down your t

Various Aspects of Cost of Quality

Briefly list and describe the various aspects of the cost of quality. Discuss how the cost of quality might be different in some aspects for a service organization compared to a manufacturing organization.

Quality Assurance: Role of Q/A processes in software development

QA can have a huge impact on budgets and schedules. Let's consider the following. Your team has been tasked with the development of a document management system for your corporate Quality Assurance team. Following several recalls due to low quality product being shipped and some audit findings by your regulatory agency, ther

Product Quality Issues: Quality Management

Quality from the scientific method to quality management. Describe a couple of examples and then describe a less than positive experience you had with a "not as good product or service" as you expected. For this: 1. Describe the experience. 2. What were your thoughts as the experience took place - delight, frustration, etc

Health Care Management and Other Dimensions of Quality

Definitions of the quality of medical care are no longer left to clinicians who decide for themselves what technical performance constitutes "good care." Quality considers a range of perspectives form the legal, ethical, and organizational performance. 1) What are the other dimensions of quality - whether in terms of the

Quality Assurance in Health Care in small pediatric satellite clinic

The pediatric community care center has decided to expand its operation by opening a small pediatric satellite clinic in your community or a specific area of your city. You have been selected as administrator for the new facility. As part of your duties, you have been asked to assemble a new multidisciplinary team of health care

People accept poor quality in IT projects and products for innovation

Do you think that people accept poor quality in information technology projects and products in exchange for faster innovation? What other reasons might there be for such poor quality? From your understanding of the Project Management Maturity Model, at what level to do you think your company is relative to quality managemen

What is meant by the term "Inspecting Quality into a Product"?

What is meant by the term "Inspecting Quality into a Product"? If you can't inspect quality into a product, how do you get Quality into a product? Consider some of your recent purchases and explain why you bought "that" brand or "that" product. Does inspection add value to the product?

Explain how higher quality can lead to lower costs.

22. Explain how higher quality can lead to lower costs. The ability of a company to produce a good at a high quality leads to lower costs. When creating a product, many firms are faced with the question of what raw resources are necessary to form the product they wish to sell. In many cases, firms have the ability to acqui

Quality Health Plan (QHP): Memo about control policies, activities and procedures

Scenario Quality Health Plan (QHP) is a health insurance company operating in the Northeastern United States. A team of investigators was tasked to analyze claims submitted by health care providers to the insurance company and report unusual patterns or incidence of fraud. The investigators found many instances in which po

Quality Health Plan (QHP)

Scenario Quality Health Plan (QHP) is a health insurance company operating in the Northeastern United States. A team of investigators was tasked to analyze claims submitted by health care providers to the insurance company and report unusual patterns or incidence of fraud. The investigators found many instances in which pol