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Prevention, Appraisal, Internal and External Failures

An organization has the following breakdown for cost of quality:

Prevention 22%
Appraisal 30%
Internal Failures 33%
External Failures 15%

Use your critical thinking skills and discuss what you can deduce from this data. Please think about both behaviors and processes and linkage to the quality management program.

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From this data, it is visible that the company is doing well in terms of keeping the external failure cost low and it its appraisal or inspection process is quite effective in terms of catching a high percentage of failures before products are delivered to the customers. Although ...

Solution Summary

Quality management program: Prevention, Appraisal, Internal and External Failures

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