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Quality Management: Zero Defects

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Imagine how you could impact something in your life by willing it - weight loss, job, class, etc. Was Mr. Phil Crosby accurate in his statement that you just have to allow zero defects to get zero defects?

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Solution Summary

This solution addresses Dr. Phillip Crosby's statement that you must allow ego defects to get zero defects.

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Philip B. Crosby was correct in theory that zero defects lead to success. Agreeing to do something, outlining the requirements, and following through are the key to success. The problem is that it is HARD to do this. It is a lot easier to wish for the weight loss, the better grade, or the new job, than to actually evaluate the situation, set up the requirements, follow through, ...

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Sally Baldwin, Ed.D
Education
  • BA, University of Southern California
  • MSS, United States Sports Academy
  • Ed.D, Boise State University
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