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    Total Quality Management and Production Process Quality

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    Define Total Quality Management (TQM) and how may TQM improve the production process and quality?

    Please provide an example of a companys' use of TQM methodologies.

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    Solution Preview

    Total quality management may be defined as "managing the entire organization so that it excels on all dimensions of products and services that are important to the customer." It has two fundamental operational goals, namely

    1. Careful design of the product or service.
    2. Ensuring that the organization's systems can consistently produce the design. Six Sigma

    These two goals can only be achieved if the entire organization is oriented toward them?
    hence the term total quality management. TQM became a national concern in the United States in the 1980s primarily as a response to Japanese quality superiority in manufacturing automobiles and other durable goods such as room air conditioners. A widely cited study of Japanese and U.S. air-conditioning manufacturers showed that the best-quality American products had higher average defect rates than those of the poorest Japanese manufacturers.

    So severe was the quality shortfall in the United States that improving it throughout industry became a national priority, with the Department of Commerce establishing the Malcolm Baldrige National Quality Award in 1987 to help companies review and ...

    Solution Summary

    Total quality management and production process quality is examined. Examples of companies that use TQM methodologies are examined.