TQM
Not what you're looking for?
Define total quality management (TQM). Include a description of the impact of globalization on quality. Also, compare and contrast traditional management styles with quality focused management styles. Explain how TQM applies or should apply to organizations.
Purchase this Solution
Solution Summary
Define total quality management (TQM). Include a description of the impact of globalization on quality. Also, compare and contrast traditional management styles with quality focused management styles. Explain how TQM applies or should apply to organizations.
Solution Preview
Total Quality Management:
As defined by the ISO):
"TQM is a management approach of an organisation, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction,and benefits to all members of the organisation and to society."
TQM requires that the company maintain this quality standard in all aspects of its business. This requires ensuring that things are done right the first time and that defects and waste are eliminated from operations.
source: http://en.wikipedia.org/wiki/TQM
Another good source for a detailed description of the definition:
http://www.kwaliteg.co.za/tqm/Total%20Quality%20Management.htm
Globalization has forced companies to adopt highest standards in terms of quality and total customer satisfaction in order to survive extreme competition from global companies with superior products and lower costs of production. Due to globalization, consumers have become increasinngly aware of better quality products from companies all over the world and can purchase those ...
Education
- BCom, SGTB Khalsa College, University of Delhi
- MBA, Rochester Institute of Technology
Recent Feedback
- "Thank you. "
- "Thank you"
- "Thank you. I got 20/20 last week for my discussion you help me out with."
- "Thank you. Great Job. "
- "Thank you. Great Job. "
Purchase this Solution
Free BrainMass Quizzes
Team Development Strategies
This quiz will assess your knowledge of team-building processes, learning styles, and leadership methods. Team development is essential to creating and maintaining high performing teams.
Operations Management
This quiz tests a student's knowledge about Operations Management
Six Sigma for Process Improvement
A high level understanding of Six Sigma and what it is all about. This just gives you a glimpse of Six Sigma which entails more in-depth knowledge of processes and techniques.
Transformational Leadership
This quiz covers the topic of transformational leadership. Specifically, this quiz covers the theories proposed by James MacGregor Burns and Bernard Bass. Students familiar with transformational leadership should easily be able to answer the questions detailed below.
Learning Lean
This quiz will help you understand the basic concepts of Lean.