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    TQM

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    Define total quality management (TQM). Include a description of the impact of globalization on quality. Also, compare and contrast traditional management styles with quality focused management styles. Explain how TQM applies or should apply to organizations.

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    Total Quality Management:

    As defined by the ISO):

    "TQM is a management approach of an organisation, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction,and benefits to all members of the organisation and to society."

    TQM requires that the company maintain this quality standard in all aspects of its business. This requires ensuring that things are done right the first time and that defects and waste are eliminated from operations.

    source: http://en.wikipedia.org/wiki/TQM

    Another good source for a detailed description of the definition:

    http://www.kwaliteg.co.za/tqm/Total%20Quality%20Management.htm

    Globalization has forced companies to adopt highest standards in terms of quality and total customer satisfaction in order to survive extreme competition from global companies with superior products and lower costs of production. Due to globalization, consumers have become increasinngly aware of better quality products from companies all over the world and can purchase those ...

    Solution Summary

    Define total quality management (TQM). Include a description of the impact of globalization on quality. Also, compare and contrast traditional management styles with quality focused management styles. Explain how TQM applies or should apply to organizations.

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