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Effects of Quality Management on Domestic & Global Competition

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Compare and contrast quality management of two organizations in the same industry.

One organization must compete in the domestic market and one in the global market.
Consider researching the airline industry, the auto industry, the electronics industry, or the pharmaceutical industry.

Include the following in the paper:
o Describe or diagram a process or procedure that is similar between the organizations. Explain the process or procedure from beginning to end.
o Explain why the process or procedure produces a competitive product or service in the domestic and global markets.
o Explain how quality management affects the position of the companies in the domestic and global market.

Include a minimum of two resources in addition to Quality Management for Organizational Excellence.

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The effects of quality management on domestic and global competition is determined.

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Effects of Quality Management on Domestic and Global Competition
1. Describe or diagram a process or procedure that is similar between the organizations. Explain the process or procedure from beginning to end.
In my discussion, I will scrutinize the Airline industry: Here, I will endeavor to elaborate the process whereby managing people and business process effectively ensures customer satisfaction at every stage, internally or externally. In the domestic market, we have Lakeside Engineered Systems Division, a division of the Aeroquip Group based in Clevedon, Ohio, USA; manufactures hose fittings and self sealing couplings for aircraft fluid systems. In the global market, we have BAE Systems which manufactures critical wing components for all Airbus aircraft globally.
Lakeside Engineered Systems Division indoctrinated the MACH (Make Aeroquip Customers Happy) process in the quest for total quality management back in 1989. This process had four stages:
• MACH 1 - Training
• MACH 2 - Suggestion schemes
• MACH 3 - Measurement system
• MACH 4 - Team recognition
Below is a description of the above process:
• MACH 1 (Training): In this stage, the management introduced weekly training workshops with a model based on TRIZ (theory of inventive problem solving). This ensured the technical and quality assurance departments to exercise a quality management process without increasing the workforce.
• MACH 2 (Suggestion Schemes): Here, the production of oriented cells was instituted in place of process oriented cells. This suggestion was centered on curtailing the red tape between concerned departments whilst employing OQM (Object-oriented Quality ...

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