Explore BrainMass

Business Process Improvement and Reengineering

The rise of Japanese companies as quality leaders in the 1970s and 1980s led to a revolution in business management. Operational effectiveness was given the spotlight as the number one dimension on which companies could compete. To be competitive in a fast-paced, high-tech, globally-connected world, businesses had to compete on dimensions of speed, quality and cost. This led to the widespread sharing and copying of a number of management tools and techniques: total quality management (TQM), just-in-time (JIT) and lean manufacturing, to name a few.

Implementing a new management tool or technique could be as small as creating quality circles (small work-groups of employees that help identify problems and brainstorm solutions) or could fundamentally change the culture and structure of the organization (such as implementing TQM). When a business goes through a major change, we call this business process reengineering. When a business goes through a minor change, we call this business process improvement.

Business process improvement is often associated with the Japanese philosophy of Kaizen (continuous improvement). The idea behind Kaizen is that every business should have a corporate culture where when an employee sees something wrong, they fix it. Employees must be empowered to do so.

However, any process improvement falls under the category of "business process improvement." When new technologies or input materials make new things possible, and new supply chains or distribution channels open up, businesses will want to take advantage of these new opportunities. To do so, they may have to make changes to the way they currently do business. New opportunities typically come from change, but they may also arise when a business spots an opportunity in the marketplace that may have been previously overlooked.

Business process reengineering is inspired by the need for business process improvement. Sustainable competitive advantage arises when all of a business's processes and resources exist in a system that best meets the needs of the business's customers. Often existing firms try to meet new customers' needs by grafting new products or services on to existing business units and processes. As a result, they end up "straddling" two positions - trying to keep their existing position in the marketplace while at the same time meeting the needs of new customers. These strategies rarely work, since the business that has one set of processes that it uses to best meet the needs of one set of customers has an advantage over a business that must meet different needs using processes that compromise, or trade-off, between the two.

To ensure that the business's process best meet the needs of its customers, it might have to reengineer its processes altogether. Implementing TQM in a business is an example of process reengineering. Changing the organizational structure is another. Implementing an enterprise resource planning (ERP) system is a third. Implementing a business process reengineering project may have large upfront costs, but firms hope that the reengineered system will deliver value that will make it all worth it.

Categories within Business Process Improvement and Reengineering


Postings: 63

Kaizen, in Japanese, means “good change,” and refers to any type of improvement, one-time or continuous. As a modern management term, kaizen refers to a Japanese business philosophy of continuous improvement, the philosophy that the Toyota Production System is known for.

short answers: not a paper

You have been hired as a consultant at the company you have been researching. This report is an in-depth look at the strategy and corporate management based on your detailed research completed. This is designed as a full report with recommendations that the executive team will use to enhance the existing strategic management. Y

Firestone Tire Company Case Study using Grid method

Please see case study "Fireside Tire Company" ( file attached) and answer the following Case Questions (file attached). 1. Base on the available information, is Atlanta the best location for a distribution center to serve the southeastern region? If not, what would you recommend? 2. The Fireside transportation department p

Productivity Analysis and Improvement Initiatives

Research an organization of your choice, and describe its productivity analysis and improvement initiatives. Your description should include a discussion of the following topics: · Productivity analysis concepts · Productivity measurement tools · Information technology contributions to operat

Management: Organizational Strategy

1. A. What steps need to be taken before you implement an organizational strategy? B. Why are time frames so important to the implementation of an organization's strategy? C. What role does the sequence of execution play? 2. A. What constitutes a virtual organization? B. How does strategy implementation differ between

Theory of constraints, components and premise

Identify who created the theory of constraints, and explain the premise of the theory. Identify the two components of the theory of constraints and discuss, in detail, the elements contained in each of the components and where in the value chain each can be applied. Explain what the theory of constraints is and identify it a

Business Analysis Problems: Productivity and Project Management

1. Coach Bjourn Toulouse led the Big Red Herrings to several disappointing football seasons. Only better recruiting will return the Big Red Herrings to winning form. Because of the current state of the program, Boehring University fans are unlikely to support increases in the $ 192 season ticket price. Improved recruitment will

Project Proposal: Operations Management

I need an expert in operations management I can work with to solve my attached individual project. It's a three part assignment: proposal, outline and final report. Project Question. Your task for this Week is to prepare and hand in a Project Proposal that includes the nature of the project, the sources of information you pl

Developing a learning plan

I need help with format/organizing, developing a learning plan for a fictitious organization. I am to include what resources will best serve this organization and why. The plan is for all levels of the organization in all locations. There is no known page requirement.

Human Resources (HR), Training and Development (T&D), and Process Improvement (PI)

It has been said that Human Resources (HR), Training and Development (T&D), and Process Improvement (PI) professionals need to transition away from being tactical specialist and move toward strategic generalist. Firstly, what do each of the professions do and how they are interrelated? Secondly, why is it that people state the p

Organization Logistics Network

Is the use of Information Technology in logistics as advanced as the use of Information Technology in other areas of business? Why is process improvement important in an organization's logistics network? What is the most important factor to keep in mind when considering a facility for your logistical operations and why? Pl

Productivity & Process Improvement

1. What is the point of company's trying to improve productivity? 2. Is automation a good way to do this? How does measuring ROI in automation justify productivity? 3. What is the problem with using $$ as part of a productivity measure? 4. What is inflation and what causes it?

Analyze change in an organization

Analyze an organization's experience with change. Begin with a summary of change or attempted change, but focus primarily on your analysis. Should include responses to the following: -What necessitated change, and how did the company plan for it? -What role did leadership play, and how was the change communicated to other

Healthcare Organizations Instituted Transformational Change

Include 4-6 references Mark Twain is said to have uttered the following about change, "It's not the progress I mind, it's the change I don't like". Utilizing other web-based resources, identify two healthcare organizations that have instituted transformational changes to promote/create learning organizations covering the fo

Consider the Question, "does quality flow through your company?" and relate it to any job. State the business or process you are reviewing. Then, answer only the following questions: 1. Which departments have the most and the fewest problems? 2. does your company (or the process you are reviewing) or one particular area needs a quality improvement program? 3. If you could make one change to fix something today related to this flow, what would that change be?

Consider the Question, "does quality flow through your company?" and relate it to any job. State the business or process you are reviewing. Then, answer only the following questions: 1. Which departments have the most and the fewest problems? 2. does your company (or the process you are reviewing) or one particular ar

Operations Management: International versus Domestic

Describe the implications of operations improvement for international operations and how these differ from domestic applications. In addition, analyze the potential differences between the operations improvement process for the service and manufacturing sectors, both internationally and domestically. Please provide refer

Target rate of return on investment; ABC; relevant costs and revenues

Problem One: Target rate of return on investment, activity- based costing. Electronic Arts ( EA) distributes video games to retail stores and video- game parlors. It has a simple business model: Order the video games, cat-alog the games on EA's Web site, deliver and provide on- site support, and bill and collect from the cus-tom

Process Improvement for Modifying Systems

Modifying a system or process to enhance productivity or for competitive advantage is referred to as process improvement. Instituting a program that continually searches for ways to improve processes is referred to as continuous improvement. Once a company decides that continuous improvement is indeed key to competitive advan

Electronic Data Processing Systems (With-It Company)

(a) Identify five deficiencies and/or weaknesses in the data entry procedures described here. (b) Suggest an improvement to remove each weakness/deficiency that you note in (a) SEE SCENARIO ---------------- The With-It Company, an Internet service provider, uses direct, on-line processing in its customer payments

Program planning and evaluation and program improvement

How does the program planning and evaluation process provide opportunities for program improvement? How can a program evaluation improve a program? Please consider both the manager and funder perspective as you look for program improvement opportunities.

Continuous Quality Improvement

Please help answer the following question. Provide at least 200 words in your answer. How would you suggest the importance Continuous Quality Improvement and how to implement it to a family owned restaurant?

Process Improvement Organizational Posters

Choose an organization with which you are familiar. For this assignment you will create a total of two business quality posters that can be created on paper (on ground only) or by using a software application (Microsoft® Office Suite). Creativity is encouraged. Be sure that the posters represent the following: a. Poste

Closing the Loop Process

What are the four steps in the closing the loop process? Why is the closing the loop process important in the innovative process? How would you utilize the evaluation of the results for the process of continuous improvement?

Conduct a Coaching and Performance Improvement Analysis

See attached article in pdf file. Effective managerial coaching is integral to ongoing employee development. Whereas training is typically focused on acquiring and/or strengthening specific skills within a short time-frame either on-the-job or in a classroom setting, development is embedded in the relationship between the man

Management and Productivity - Multiple Choice and True False

MANAGEMENT AND PRODUCTIVITY PART I (TRUE / FALSE QUESTIONS): Please select either TRUE OR FALSE for each of the following 25 questions. Make your selection by either highlighting, bold, or adding color to your selection. (Please do not use RED) 1) One Definition of Quality Control is the operational techniques and