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The Excellent Manufacturing Company & Quality

Analyze the quality situation in the processes that are used to produce the Plasti-brack product line. Determine an appropriate plan for implementing a quality plan and improving the quality situation. Justify your plan and make recommendations regarding TQM and ISO9000.

Case: The Excellent Manufacturing Company & Quality
***Scenario***

COMPANY EMAIL

FROM: George Washburn

SUBJECT: Quality Improvements

The new quality manager begins shortly. We need to be ready when she arrives.

I want each Product Manager to review the quality situation in the processes that are used for their product lines. In particular, I want a plan for how to implement process capability, process control charts, and Six Sigma. Which processes should we start with and how do we proceed?

Also, what problems do you know about regarding the incoming raw materials and purchased parts? What would you suggest for improving the quality of these?

Finally, I want you to provide your assessment of implementing a TQM program and/or going for ISO9000 certification. What do you recommend based on your specific department and EMC overall?

Solution Preview

Quality Situation in the Production Processes of the Plastic-Brack Product Line:

The process that is utilized in the assembling of the commodities has been marked with great quality standards. This is based on the fact that the process operators have placed the quality rates of the work stations high. The process operators always make sure that the equipments and tools at the work stations are properly ordered. The quality of the parts of the plastic-brack product line is also checked periodically as the production produces continued. The lack of following of a well stated quality method of technique in the production process can adversely affect the operation (Thisse, 1998).

It will be imperative that the production process formulates a well structured quality method that will ensure that all the areas of the production line are covered. This will increase production effectiveness in the company increasing the customer satisfaction levels. The quality levels of the organization are to be improved. The quality manager of the company has been hired to develop the quality department of the corporation. This will increase the quality levels of the organization due to the reflection that has been made in made (Total Quality, 2004).

During the assembling process, the production quality issues have brought by the generation of waste materials scrapped off from the plastic inserts. Due to their nature of being waste remains from the production process, they are sold at lower prices. A quality stand has been taken by the process operators to ensure that these materials are re-processed to earn the company more funds. The levels of customer complaints in the corporation are very low. This can be credited to the effective quality measures that are being adopted in the ...

Solution Summary

This solution analyzes the quality situation in the processes that are used to produce the Plati-brack product line. It also determines a plan for implementing a quality plan and improving the quality situation.

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