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Manufacturer, Satisfaction, Improvement

A response regarding strategic quality management in the fictional company below. Up to two references can be used, but must be properly cited.

Topic: An analysis of a process improvement plan that the organization currently uses. Examples of the tools and techniques used to measure quality and customer satisfaction within your selected organization.

Here is the info:

Riordan Manufacturing, Inc, a worldwide leader in plastic injection molding. As a plastics manufacturer Riordan Manufacturing, Inc. employs 550 people with projected annual earnings of $46 million. The company is wholly owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion. The Mission of Riordan Manufacturing is to be a solution provider for its customers and not part of its customers' challenges. The company desires to establish and maintain long-term client relationships by maintaining rigorous quality controls, innovative solutions, a responsible business attitude and reasonable pricing. Riordan Manufacturing has a four-fold vision that places strong emphasis on its focus, customer relationships, employees, and the future of the organization.

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The process improvement plan being used currently by Riordan Manufacturing, Inc has the following goals. The plan will help reduce costs, improve quality, increase productivity and streamline schedules. The process improvement activities at Riordan Manufacturing, Inc establishes process improvement goals, assigns responsibilities to different individuals, sets down the actions that will achieve these goals, budgets the resources required to reach those goals, and continuously monitors and helps implementation of the plans. Most importantly the process improvement plan at Riordan Manufacturing, Inc provides a direction and regulation to the department so that it can achieve its process improvement goals.

The process improvement plan at Riordan Manufacturing, Inc stems directly from the mission of Riordan and supports the strategic plan of Riordan Manufacturing, Inc. The mission of Riordan Manufacturing, Inc is to use its expertise in plastic molding to provide excellent solutions to its customers. The process improvement plan strives to make Riordan Manufacturing, Inc more focused on providing solutions to its customer's challenges (Persse. J, 2006). .

There are several tools and techniques used to measure quality and customer satisfaction. The five tools used at Riordan Manufacturing, Inc to measure quality of injection molded products are the break ...

Solution Summary

This solution gives you a detailed description of process improvement in 818 words and references.