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Return on Quality

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What is return on quality (ROQ)? Why is it useful to organizations?

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Return on Quality

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ROQ enables quality improvement expenditures to be evaluated as investments, on an equal footing with other financial investments. The approach is based on the following philosophy of quality improvement:

Quality is an investment.

Quality efforts must be financially accountable.

It is possible to spend too much on quality.

Not all quality expenditures are equally valid.

This tough-minded view of quality efforts ensures that quality expenditures are ...

Solution provided by:
Sheetal Jain, PGDM
Education
  • BComm, University of Delhi
  • Post Graduate Diploma in Management (Equivalent to MBA), All India Management Association
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