Balanced Scorecard Perspectives
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determine ur organizations 4 quadrants
find an organization comparable to yours,
do their 4 quadrants
organization NOT comparable to yours
do their 4 quadrants
compare them all,
identify everyones metrics,
how they are the same and not the same?
how will you fix those that are under performing?
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Solution Summary
This tutorial about different perspectives of the balanced scorecard for a selected company. Also, two other companies balanced scorecard are presented and compared.
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Balance Scorecard
Table of Contents
Balance Scorecard of Walmart 3
Balance Scorecard for Starbucks (Comparable with Walmart) 5
Balance Scorecard of Coco-Cola (Not Comparable with Walmart) 7
Identification of Matrices 9
Fixation of underperforming indicator 9
Reference 10
Balance Scorecard of Walmart
Perspective Strategic Objective Performance Measures Targets Initiative
Financial • To increase total revenue and total assets
• Increase the return on investment • Total revenue
• Return on investment • Increase revenue/asset by 8% during the next year
• Improve return on investment by 2% every year unto next 3 year
• Increase revenue by increase in assets
• Reduce the operating cost
• Achieve the economy of scale
Customer • Increase the size of customers
• Reduction in the customer complaints • Consumer rating
• Customers complaints Increase in the rating of customer by 10%
Reduce the complaints by 4% in every year Improve the quality control
Improve customer service
Internal • Reduce the lead time of online delivery
• Reduce the waiting time of customer at their counters (Grant, 2010). • Average time taken in delivery
• Average waiting time • Reduce the delivery time by 5% in every year
• Reduce the waiting time by 15% in every year • Use automatic packing system
• Change in the layout of stores
Learning & Growth • Reduce the rate of employee turnover rate
• Increase the use employee feedback • Turnover rate of employee
• Index of ...
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