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    Quality Management Programs

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    Explain and describe different types of known total quality management programs and discuss ways to ensure that a specific total quality control program contributes to an organization's ability to excel in all areas. Use the example of a total quality management system in the healthcare industry to illustrate your point.

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    Solution Preview

    Health insurance companies use an automated total quality management program to ensure that customer expectations are being met or exceeded. Such a system connects all departments together to ensure quality and productivity expectations are consistent with service level agreements in place with the client. Some of these systems even have built in protections against human error rates, ...

    Solution Summary

    This solution defines and describes total quality management systems, using the example of a total quality management system in the healthcare area. It also explains different ways that implementing a total quality management system is beneficial for the company and consumers alike and ensures the organization's success in all areas.

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