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Quality and Performance Improvements

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1. When a company wants to improve its quality performance, should it seek advice from an external organization?

2. Why would it seek membership in an external organization?

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Solution Summary

This solution discusses the use and purpose for organizations seeking advice from an external organization.

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1. When a company wants to improve its quality performance, should it seek advice from an external organization?
I would say yes, under certain circumstances and based on several factors. Kovar et al state that the four significant benefits of seeking advice from an external organization are: staffing, expertise, and change management and objectivity (Kovar et al, 2007). 1) Staffing flexibility makes a lot of sense. It helps the organization save on thousands of dollars per year. It is more cost effective for the organization to hire temporary consultants for a one week project than to keep experts on staff and pay them some extra thousands per year in salary. Even when in-house staff may be available, it may not be feasible to utilize them for a specific project ...

Solution provided by:
Carmel Philistin, MBA/HCM
Education
  • BA, Brooklyn College
  • MBA/HCM, Phoenix University
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