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The Philosophy of Total Quality Management

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Analyze the seven concepts of the total quality management philosophy and then assume you can only have six. Discuss which concept you would leave out, why, and the most likely impact of this revised philosophy on operations management overall. Provide specific examples to support your response.

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The philosophy of total quality management is examined.

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Seven concepts/principles of the total quality management philosophy
Total Quality Management (TQM) is an approach that organizations use to improve their internal processes and to increase customer satisfaction. Applying this concept would result to overall level of organizational performance.
In relation to the seven principles of TQM, information from an online source may be adapted (http://managementhelp.org/quality/total-quality-management.htm#seven). The said principles (with brief analysis) are as follows:
1. Quality can and must be managed
The first step in the TQM process is to realize there is a problem and that it can be controlled.
This principle states that companies have the potential to impose quality management. However, it is very critical that before even a problem arises, it must have been addressed.
2. Processes, not people, are the problem
If your process is causing problems, it won't matter how many times you hire new employees or how many ...

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  • Bachelor of Science in Business Administration, University of the Philippines
  • Master in Business Administration, Saint Mary's University
  • Doctor of Philosophy in Education, University of the Philippines
  • Doctor in Business Adminstration (IP), Polytechnic University of the Philippines
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