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Total Quality Management and Quality Circles

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I am familiar with what was known as Quality Circles or Total Quality Management that involved all employees in the company working on continuous improvement in their jobs and related processes. And I am familiar with the more recent paradigm of Six Sigma. But I am not clear on really how these two approaches are different and the same.
In your report, I want you to first explain the concept of total management, continuous improvement, and six sigma. Then discuss the pros and cons of the quality circle approach versus the six sigma approach. Then recommend which one of these, or maybe a blend, would be the best way to go here at Excellent. And, as usual, I am looking for you to justify your recommendation with good logic and facts.
Any help that you could provide in this area would be great.

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Solution Summary

The expert examines total quality management and quality circles. The paradigm of Six Sigma is provided.

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Businesses aim in providing the most high quality product or service for sustaining their brand identity within the marketplace for building their value status. In doing so, the internal operations have to undergo a strategic framework for promoting the company's brand long-term and with efficiency. By defining the total quality management protocols within an organization that leadership team is in prime position to directing resources and procedures effectively for positive changes. Thus, the business objective is to fostering a quality metric focusing on value along with efficiency with internal operations processes.

Let's take a look at several areas of focus relating to the subject:

1. Quality Circles or Total Quality Management compared to Six Sigma to gain clarity on really how these two approaches are different and the same.

Try and frame the quality circles as a means for a select group of employees work staff that focuses on a cooperative effort towards identifying, analyzing, and resolutions for work-related problems. While total quality management is set towards a standard of operating for constantly improving the overall company's quality level, thus, the usage of a quality circles provides the hands on experience by actual works or managers producing the product or service. The total quality management model uses an integrative philosophy of management protocols for improving the processes with quality protocols for reaching efficiency targeted levels (Manohar, 2012). While Six Sigma utilizes a set of tools along with strategies for overall company's processes towards improving productivity outputs by core identification to defects and the causes of such defects. Some key comparisons on Total Quality Management verses Six Sigma:

1. Companies utilize total quality management for cross-functional product design for long-term consistency. The Six Sigma method is a primary method on focusing on the defects by either working backward to the cause or sideways of any intertwines elements that impact the end results. (Try and identify the two approaches as the way the methods are utilized to improving the company's main objective for quality control along with other metrics of performance that promote value in products and processes).

2. Business enterprise aims in identifying shortcomings in quality with processes through process management protocols. (Try and think of how the Six Sigma works in operating an approach to the actual cause and back track from the end result to the resolving any issues leading to the actual cause. Remember, the Six Sigma aim in minimizing variability in ...

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  • MBA, American Intercontinental University
  • PhD (IP), Grand Canyon University
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