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Quality Management and Prevention Costs

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Problem: What is quality management? A number of quality-management philosophies hold that prevention costs are the most critical quality-related costs. What is the logic behind this premise? How might a quality-management program affect productivity as well? Why is it important for every manager to understand?

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This response discusses quality management and TQM in 262 words with four references for further inquiry.

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What is quality management?

Total Quality Management (TQM) "is a business philosophy that seeks to encourage both individual and collective responsibility to quality at every stage of the production process from initial design and conception through to after sales service" (Bized, 2004).

Organization can utilize TQ principle to improve its business process for accomplishment of business objectives. TQM recognizes the importance of internal customers and thus introduced the concept of quality circles.

A number of ...

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