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Cost of Quality - Hotel Escargo

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Given the scenario outlined in the case study:
1. How would you go about determining the cost of quality for Hotel Escargo?

2. Provide cost of quality examples in the hotel industry for:
- Appraisal costs
- Prevention costs
- Internal failure costs
- External failure costs

3. Based on the information in the case study, which of these costs do you feel are relevant to Hotel Escargo and why?
Hotel Escargo documents attached

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The response addresses the queries posted in 536 words with references.

// Cost of quality is important for the achievement of overall improved service quality in context to hotels because of several issues in providing efficient and effective services to the customers. Costs of quality mainly involve four costs, namely internal failure costs, external failure costs, prevention costs, and appraisal costs. In this reference, there will be a discussion on the costs of quality in hotel services in order to improve the overall service quality.//

The costs of quality in case of Hotel Escargo will consider costs related to improvement in check-in and check-out system activities. The costs regarding improvement in check-in and check-out will contribute the increased costs to the hotel because the main focus in on improving the quality of services regarding these two aspects. The costs of the activities will be incurred for ...

Solution Summary

The response addresses the queries posted in 536 words with references.

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Quality Improvement in Hotel Services: What would be some methods or cost estimates around the cost of quality for Hotel Escargo?

What would be some methods or cost estimates around the cost of quality for Hotel Escargo?

Hotel Escargo Mission Statement

Serve the business and pleasure traveler by making customer satisfaction priority number one
through top quality service, amenities, comfortable surroundings, and friendly employees.

Problem Statement

Upon the annual review of the Hotel Escargo chain, it was discovered that there was room for
improvement with the check-in and check-out system implemented by the Rooms Division
Department. In addition, there are many areas that the hotel can improve to raise the overall
quality and customer satisfaction.

The current process used to check guests in and out of the hotel is inefficient for both the
customer and the hotel, and a new process must be developed that provides a convenient and
efficient experience for the customer, as well as one that makes the best use of the hotel?s
resources.

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