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Hotel Escargo's quality issues

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You are a consultant hired by the Hotel Escargo management team with the charge to improve the hotel procedures and increase quality and customer satisfaction. Using the Hotel Escargo information provided here, write an evaluation report to the hotel management team on your observations and initial recommendations for improvement, answering the following questions:

1. What seems to be the overriding quality issue at Hotel Escargo?

2. What might be some of your initial recommendations prior to using any quality tools?

3. How can quality management make the hotel a more successful business?

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Discusses questions related to quality issues at Hotel Escargo.

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1. The main quality issue at Hotel Escargo are related to the check in and check out process as well as other related processes that are currently inefficient and lacks consistency in terms of quality. The organization is unable to attain highest level of quality and customer satisfaction due to weaknesses in current processes and systems in the organization. The current processes needs to be improved ...

Solution provided by:
Sheetal Jain, PGDM
Education
  • BComm, University of Delhi
  • Post Graduate Diploma in Management (Equivalent to MBA), All India Management Association
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