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Quality Management and Continuous Improvement: Hotel Escargo

Present to the Hotel Escargo team a well-developed summary of the initial observations including the following:

Identify hotel needs and rank in order of importance (using both qualitative and quantitative information).

2-3 areas of the Hotel Escargo that you feel can and should be improved within the next 3-6 months.

Refine these 2-3 areas further into a proposed job design and a measurement strategy for ensuring improvement.

Solution Preview

Identify hotel needs and rank in order of importance (using both qualitative and quantitative information).
1. Service areas need to be updated with better training and more efficient methods.
2. Front desk methods need to more in line with the industry recommendations.
3. Better communication with guests about their needs, possibly during reservation phase or when checking in walk ins
4. Room inspections, updates and deep cleaning occurring more frequently so that issues can be addressed before they become guest complaints.
5. Check ins must be more consistent in time.
6. A more competent evaluation system throughout the entire company
7. Rooms need be more closely matched with needs of guests.

2-3 areas of the Hotel Escargo that you feel can and should be improved within the next 3-6 months.
1. Front desk operations, including check-in efficiency and customer ...

Solution Summary

Quality management and continuous improvement for Hotel Escargo is examined.The expert proposes a job design and a measurement strategy for ensuring improvement.

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