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    Quality Management and Continuous Improvement

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    Deliverable Length: 3 pages with charts
    Details: Present to the Hotel Escargo team a well-developed summary of your initial observations including the following:

    Identify hotel needs and rank in order of importance (using both qualitative and quantitative information).
    2-3 areas of the Hotel Escargo that you feel can and should be improved within the next 3-6 months.
    Refine these 2-3 areas further into a proposed job design and a measurement strategy for ensuring improvement.

    Objective: Identify management quality initiatives, such as TQM, Six Sigma.
    Improve a process by mapping, analyzing, and redesigning the process.
    Apply critical thinking skills to analyze business situations.
    Evaluate quality control tools used to analyze and improve processes.

    Hotel Escargo attached

    Modern Methods for Quality Control and Improvement 2 Wadsworth, Harrison M., Stephens, Kenneth S., Godfrey, A. Blanton Wiley 0-471-29973-1

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