Purchase Solution

Improved Hotel Procedures and Customer Satisfaction

Not what you're looking for?

Ask Custom Question

Hello, can you please help me get going on this one? I need two pages with references to get a good understanding of what is being asked. Please see attachment for additional information and charts.

You are a consultant hired by the Hotel Escargo management team with the charge to improve the hotel procedures and increase quality and customer satisfaction. Using the Hotel Escargo information provided here, write an evaluation report to the hotel management team on your observations and initial recommendations for improvement, answering the following questions:

1. What seems to be the overriding quality issue at Hotel Escargo?

2. What might be some of your initial recommendations prior to using any quality tools?

3. How can quality management make the hotel a more successful business?

Purchase this Solution

Solution Summary

The response addresses the queries posted in 858 words with references.

Solution Preview

The response addresses the queries posted in 858 words with references.

// There are various services which are provided by any organization operating in the hospitality industry. Different unique services not only help a hotel to attract the customers but also help it achieve its goals and objectives efficiently. Moreover, a hotel organization faces various problems regarding quality. Thus, it is necessary to manage quality issues to be more productive and effective. In this report, discussion is done on various quality problems faced by Hotel Escargo and several measures that can be taken to overcome them. //


Hotel Escargo basically deals in hospitality industry and provides several services to the target customers. The unique set of services helps Hotel Escargo in differentiating it from other hotels. Besides that, these exceptional services are useful in attracting a great number of customers. Various distinctive services provided by Hotel Escargo are newspaper delivery services, safety deposit box, etc. Moreover, the hotel has wide beverage area and a couple of gift shops. In addition to this, it provides exclusive services, such as photo copy and video conferencing.

Overriding Quality Issues at Hotel Escargo

There are several overriding issues which are faced by hotel Escargo. It is necessary for the hotel to take effective measures to resolve these issues so that it is able to offer better quality products to their customers and increase their satisfaction level. The very first issue which the hotel Escargo faces relates ...

Solution provided by:
  • MBA (IP), International Center for Internationa Business
  • BBA, University of Rajasthan
Recent Feedback
  • "Thank You so much! "
  • "Always provide great help, I highly recommend Mr. Sharma over others, thanks again. "
  • "great job. I will need another help from you. "
  • "first class!"
  • "Thank you for your great notes. Will you be willing to help me with one more assignment? "
Purchase this Solution

Free BrainMass Quizzes
Organizational Leadership Quiz

This quiz prepares a person to do well when it comes to studying organizational leadership in their studies.

Academic Reading and Writing: Critical Thinking

Importance of Critical Thinking

Basics of corporate finance

These questions will test you on your knowledge of finance.


This quiz will test your understanding of the SWOT analysis, including terms, concepts, uses, advantages, and process.


This Quiz is compiled of questions that pertain to IPOs (Initial Public Offerings)