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    Improved Hotel Procedures and Customer Satisfaction

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    Hello, can you please help me get going on this one? I need two pages with references to get a good understanding of what is being asked. Please see attachment for additional information and charts.

    You are a consultant hired by the Hotel Escargo management team with the charge to improve the hotel procedures and increase quality and customer satisfaction. Using the Hotel Escargo information provided here, write an evaluation report to the hotel management team on your observations and initial recommendations for improvement, answering the following questions:

    1. What seems to be the overriding quality issue at Hotel Escargo?

    2. What might be some of your initial recommendations prior to using any quality tools?

    3. How can quality management make the hotel a more successful business?

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    Solution Preview

    The response addresses the queries posted in 858 words with references.

    // There are various services which are provided by any organization operating in the hospitality industry. Different unique services not only help a hotel to attract the customers but also help it achieve its goals and objectives efficiently. Moreover, a hotel organization faces various problems regarding quality. Thus, it is necessary to manage quality issues to be more productive and effective. In this report, discussion is done on various quality problems faced by Hotel Escargo and several measures that can be taken to overcome them. //


    Hotel Escargo basically deals in hospitality industry and provides several services to the target customers. The unique set of services helps Hotel Escargo in differentiating it from other hotels. Besides that, these exceptional services are useful in attracting a great number of customers. Various distinctive services provided by Hotel Escargo are newspaper delivery services, safety deposit box, etc. Moreover, the hotel has wide beverage area and a couple of gift shops. In addition to this, it provides exclusive services, such as photo copy and video conferencing.

    Overriding Quality Issues at Hotel Escargo

    There are several overriding issues which are faced by hotel Escargo. It is necessary for the hotel to take effective measures to resolve these issues so that it is able to offer better quality products to their customers and increase their satisfaction level. The very first issue which the hotel Escargo faces relates ...

    Solution Summary

    The response addresses the queries posted in 858 words with references.