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Quality Management and Productivity.

Discuss the definition of a process.

Identify the components of a process in relation to a process in your own organization. ( (Hotel Industry is my organization)

Discuss the implementation of one of the process improvement measures in your organization and identify its overall affect on organizational quality. ( Customer Service would be a good one)

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Quality Management and productivity, please answer as soon as possible

Discuss the definition of a process.

According to the freedictionary.com
"Process - a particular course of action intended to achieve a result"

www.thefreedictionary.com/process

Process Definition lists what happens between the start and end points. It includes all the activities performed by each department, group, or person who are involved in the process. Activities are the major "works" that transform an input into an output.

http://nwlink.com/~donclark/performance/process_definition.html as retrieved on 7 Jul 2007 19:15:20 GMT.

Thus process includes the activities which convert the input into output.

Identify the components of a process in relation to a process in your own organization. ( (Hotel Industry is my organization)

There are different process in the Hotel industry and its ...

Solution Summary

This answer tells about the meaning of process and its applicability in the organization

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