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Compare and contrast TQM, Six Sigma, and ISO9000

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Compare and contrast the characteristics of Total Quality Management (TQM), Six Sigma, and ISO9000. What are the differences? What are the commonalties?

Compare and contrast the characteristics of Total Quality Management (TQM), Six Sigma, and ISO9000. What are the differences? What are the commonalties?

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Solution Summary

Similarities and differences between Total Quality Management (TQM), Six Sigma, and ISO9000 are provided. Total quality management is examined.

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What are the differences between Total Quality Management (TQM), Six Sigma, and ISO9000?

TQM is focused on organization-wide continuous improvement. It is a philosophy which aims at achieving quality products and processes. It is managed by quality control department. Its main objective is to achieve customer satisfaction and long- term strategic excellence where as the primary focus of six sigma approach is to improve quality to only three defects per million by using statistical ...

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Sandeep Bardia, MBA
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  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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