Briefly compare and contrast the various quality management processes and standards, such as Six Sigma, Total Quality Management, and ISO 9000. Your response should consider the following questions:
- What are the advantages and disadvantages of each quality management technique or standard?
- Which technique or standard, if any, is the best one to use?
- What are the potential drawbacks or negative consequences of implementing one of the quality management systems of your choice?
- Why is the measurement of quality critical to overall project success?
//Quality Management is a principle that assures the quality of the product or service provided by the company. There are various quality management programs like Six Sigma, Theory of Constraints, TQM, etc. that help in assuring the quality of a product delivered to the consumer. The following section briefly discusses some of the quality management programs and their advantages and disadvantages.//
Quality Management assures that the product or service offered by the company is planned, designed and delivered with an aim to satisfy the customer's requirements. For this purpose, the company needs to follow certain quality standards like Six Sigma, TQM, ISO 9000, etc. These standards allow the company to detect the defects during the developmental stage and remove them before delivering to the ultimate consumer.
Six Sigma simply means the method of measuring the quality of a product that struggles for near perfection and is totally based on the actual statistical analysis, instead of making presumptions. On the other hand, Total Quality Management is an inclusive and structured approach to organizational management that seeks to enhance the quality of products and services with the help of ongoing refinements in response to continuous feedback about the product. ISO 9000 is a family of standards that aims at improving the quality of goods while meeting statutory and regulatory requirements related to the product. It lays down systematic control over the activities to ...
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