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    total quality management (TQM)

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    Define total quality management (TQM). Include a description of the impact of globalization on quality. Also, compare and contrast traditional management styles with quality focused management styles. Explain how TQM applies or should apply to HP.

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    Define Total Quality Management (TQM). Include a description of the impact of globalization on quality.

    As defined by ISO:

    "TQM is a management approach of an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction,and benefits to all members of the organization and to society."

    TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives.

    TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is "Do the right things, right the first time, every time". TQM is infinitely variable and adaptable. Although originally applied to manufacturing operations, and for a number of years only used in that area, TQM is now becoming recognized as a generic management tool, just as applicable in service and public sector organizations. There are a number of evolutionary strands, with different sectors creating their own versions from the common ancestor. TQM is the foundation for activities, which include:

    Commitment by senior management and all employees
    Meeting customer requirements
    Reducing development cycle times
    Just In Time/Demand Flow Manufacturing
    Improvement teams
    Reducing product and service costs
    Systems to facilitate improvement
    Line Management ownership
    Employee involvement and empowerment
    Recognition and celebration
    Challenging quantified goals and benchmarking
    Focus on processes / improvement plans
    Specific incorporation in strategic planning

    Include a description of the impact of globalization on quality:

    Globalization has led to increase awareness among the consumers with respect to quality ...

    Solution Summary

    Define total quality management (TQM). Include a description of the impact of globalization on quality. Also, compare and contrast traditional management styles with quality focused management styles. Explain how TQM applies or should apply to HP.

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