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TQM at Walgreens

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1.Compare and contrast the management style of Walgreens with the management style at an organization that has adopted Total Quality Management.
2. Discuss the characteristics of other organization's Total Quality Management style and compare those characteristics to Walgreens.
3. Discuss the extent to which the other organizations TQM practices could be integrated into Walgreens.

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Solution Summary

Discuss the characteristics of other organization's Total Quality Management style and compare those characteristics to Walgreens.

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Compare and contrast the management style at your organization with the management style at an organization that has adopted Total Quality Management.

The management at Walgreens do not bind their employees to a bureaucratic rulebook. The company treats all its employees like grownups and provide a sense of autonomy. Walgreen supports its employees to think out of the box and act as entrepreneurs. This phenomenon is particularly true for its 5000 plus store managers, who are encouraged to innovate as per the tastes and preferences of local customers.

This style is particularly true for our organization as well, a financial services firm where employees are empowered to take decisions and are given flexibility to innovate, think out of the box and work flexibly. Although characteristics of a ...

Solution provided by:
Sandeep Bardia, MBA
Education
  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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