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Managing Quality Improvement Across Health Care Organizations

Please use three different articles on the topic of systems for managing quality improvement across health care organizations (e.g. Six Sigma, Lean manufacturing, Malcolm Baldridge National Quality Award (MBNQA), Benchmarking, ISO 9000). Two articles are required to be quantitative studies and the third article a qualitative study. Provide a brief summary of each article, then compare and contrast the systems' effectiveness in healthcare.

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Please see attachments for the articles.

Article 1: Qualitative study
Andersson, R., Eriksson, H. & Torstensson, H. (2006). Similarities and differences between TQM, six sigma and lean. The TQM Magazine 18(3):282-296.

This study consists of a literature review and face-to-face interviews to determine the qualitative differences between total quality management (TQM), six sigma and lean management. This paper determines that all three quality improvement strategies share a common origin (Japan) and effects, but differ in the core goals and key approach. In TQM, the primary goal is to increase customer satisfaction. In six sigma, the primary goal is to save money. In lean management, the primary goal is to become more efficient in time. TQM tends to be much more theoretical and attitudinal when planning, while lean management and six sigma tend to be much more analytical and critical, constantly measuring and analyzing past events to make future decisions. The paper finishes by recommending ...

Solution Summary

The expert examines managing quality improvement across health care organizations.