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Quality Management Methods : Lean & Six Sigma

I need some help in the following:

The four approaches to quality assurance are: TQM, CQI, Lean & Six Sigma I need to select 2 and:

- Compare and contrast the two approaches that you select- focus on what is "similar" and what is "different" between the two approaches.

- Describe what unique contributions to quality each of the two approaches bring.

- Discuss whether or not either of the approaches are more useful to a given patient care setting as opposed to another (for instance, is one better applied to the ambulatory care setting as opposed to the emergency department setting).

Solution Preview

Thank you for the opportunity to provide you with assistance. For background, I have an MBA, 12 years of work experience, and a doctorate in the healthcare field. Thus, my counsel to you will draw upon both academic and real-world practitioner experience. My goal is to give you some good ideas, good references of places to learn more, and a general framework for answering your question.

First, if it were me, I would select Lean and Six Sigma for your comparison. They are both very modern techniques of quality improvement used in virtually every setting. Techniques like TQM are used less frequently (my opinion). So, I will concentrate on Lean and Six Sigma,

These are both very neat tools to have as a manager in a business. Let's start with Lean. The overall concept behind Lean is the elimination of all types of waste from the enterprise (hence, the name). I believe its roots are with Toyota's manufacturing processes. The formal components of Lean can be found in simple places like Wikipedia, available at:, and many graphics of the process (some of which show interaction with Six Sigma) can be found in places as simple as Google, available at: I provide these because they are simple places to go when needing reference material about what Lean is ...

Solution Summary

Quality management methods for lean and six sigma are examined.