Do an Internet search for "Six Sigma" quality programs. Browse through the search results and (a) identify at least three companies that offer Six Sigma training and (b) compile a list of companies that have implemented Six Sigma programs in their pursuit of operational excellence. Be sure to cite all URLs (Web addresses) you consult.
Do an Internet search for "total quality management." Browse through the search results and compile a list of companies that have implemented TQM programs in their pursuit of operational excellence. Cite all URLs.
Compare the experiences and benefits that companies have realized from employing Six Sigma and TQM methods in their operations. Cite all sources.
Six Sigma is a strategy to accelerate improvements and achieve unprecedented performance levels by focusing on characteristics that are critical to customers and identifying and eliminating causes of errors or defects in process.
It can be described as a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers and a clear financial return for the organization.
General electric; Jack Welch the then CEO, Changed GE incentive compensation plan, so that 60% of the bonus was based on financials, and ...
Six Sigma effect in organizations such as General electric, Ford etc.
Six Sigma and TQM effects.
Six Sigma Program: Telephone Customer Service Case Study
The case study:
Please describe the recommended processes that are measured through the implementation of the six sigma program in the telephone customer service department.
The solution examples what a six sigma program is and how it can be used in this scenario. Examples include tracking call time before reaching a "live" person, duration of calls and requesting that customers rate service. Another use of the program would be to track how often and under what circumstances customer service representatives transfer calls to managers.View Full Posting Details