Total Quality Pioneers
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"Quality management is an organisation-wide approach to understanding precisely what customers need and consistently delivering accurate solutions within budget, on time and with the minimum loss to society" (CQI, 2009 - http://www.thecqi.org/Knowledge-Hub/What-is-quality-new/).
discussion of about 200 words, in bullet point form so you can expand on it
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Solution Summary
"Quality management is an organisation-wide approach to understanding precisely what customers need and consistently delivering accurate solutions within budget, on time and with the minimum loss to society" (CQI, 2009 - http://www.thecqi.org/Knowledge-Hub/What-is-quality-new/).
The four quality pioneers that have been discussed here include, philosophy of W. Edward Deming, JM Juran's Theory of quality management, Philip Crosby and Kaoru Ishikawa.
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