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Quality & Supply Chain Management-Senior Analyst

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Important Background:
The Canbide Corporation is a U.S.-based, multi-national, publicly traded, manufacturing company with annual sales nearing $10 billion. Canbide is one of the pioneers of the petrochemical industry and is the acknowledged technology leader in several market sectors, and benefits from large licensing royalty checks for those technologies. Canbide is the low cost producer for a number of commodity products. Canbide's current marketing approach is based on providing a wide selection of products from a single location, more than any of their competitors.

The Central Central Engineering and Research Department (CERG), experts in specific subjects that cross divisional boundaries. The employees in CERG generally work as internal consultants for the divisional research and engineering groups and often work on plant level issues.

A Quality Program for CERG: With the increasing prevalence of ISO 9000 programs, Canbide has initiated a corporate wide Excellence through Quality (EQ) program. Most of the plants and operational locations have already launched their EQ programs. Now, Mr. Harkins, the VP of Central Engineering and Research Group (CERG), has picked you to help develop and implement the EQ program for his corporate level engineering and R&D groups.

Problem: The Central Engineering and Research Group (CERG) is a service group. Since Deming, Juran and Crosby wrote primarily about "products". How do their theories apply to your group?

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When explaining Crosby's Zero defects policy with reference to Canbide corporation, include a detailed section on Six Sigma practices and total quality management for attaining customer satisfaction. Even though the issue of quality has been stresses in the essay, it is important that your point our the relevance of six sigma and TQM in today's businesses and the importance of Crosby's views with respect to attaining six sigma and TQM. You can also give industry examples such as those of GE in attaining success via Six sigma.

with respect to Juran, there is very ...

Solution Summary

The Central Engineering and Research Group (CERG) is a service group. Since Deming, Juran and Crosby wrote primarily about "products". How do their theories apply to your group?

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