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How can an organization utilize Total Quality (TQ) principles? Can TQ principles be utilized by all organizations?

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Who are some pioneers in the evolution of TQ? What are the main tenets of their philosophy? How can these philosophies be implemented in an organization?

What is TQ principles? How can an organization utilize TQ principles? Can TQ principles be utilized by all organizations?

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Who are some pioneers in the evolution of TQ? What are the main tenets of their philosophy? How can these philosophies be implemented in an organization?

Need of TQM

Corporations that treat environment with respect leave little waste for the environment to consume, have efficient processes, low energy costs, high degree of recycling, high product quality, high social standing and high levels of customer satisfaction. It becomes a Win-Win Strategy for the corporate enabling them to improve their environmental or social record while reducing costs and/or increasing competitiveness and productivity. TQM helps in improving competitiveness and productivity.

We can apply various principals from various quality gurus:

W. Edwards Deming

* The Plan-Do-Check-Act Cycle
* Quality through
- Constancy of purpose
- No inspection
- Continuous improvement
- Barrierless communication
Pride of workmanship
- Constant training

Joseph M. Juran

* Quality control must be an integral part of management
* Quality is no accident
* Quality must be planned
* There are no shortcuts to quality
* Use problems as sources of improvements

Philip B. Crosby

* Quality is conformance to requirements
* Quality is achieved through prevention, not appraisal
* Quality standard is zero defects, not just acceptable levels
* Quality is measured by the price of non-conformance

Kaoru Ishikawa

* Quality is a company wide issue and must be an all-pervasive influence on the ...

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