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Quality Management and Productivity Principles

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What is TQ principles? What organizations use TQ?

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Solution Summary

What is TQ principles is determined. The expert examines the organizations used in TQ.

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Principles of TQM are:

Satisfy the customer
The first and major TQM principle is to satisfy the customer--the person who pays for the product or service. Customers want to get their money's worth from a product or service they purchase.

Satisfy the supplier
A second TQM principle is to satisfy the supplier, which is the person or organization from whom you are ...

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Sandeep Bardia, MBA
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  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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